Macy Bradshaw

• Managed a book of business while establishing strong relationships with key customers.
• Created customer success strategies to increase utilization and client retention.
• Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
• Worked across departments to find innovative solutions for client needs

HIGHLIGHTS:

• Managed a book value of $1.6 million while holding a 94% gross retention rate
• Maintained a customer satisfaction score of 95%
• Spearheaded $300,000 in expansion revenue

• Facilitated resolution of vendor disputes and discrepancies.
• Negotiated pricing and terms with vendors to secure best value for company.
• Created and maintained portfolio of qualified vendors to expand options.
• Assisted in organizing and overseeing assignments to drive operational excellence.

• Upheld optimal staff and customer protections by monitoring food handling, cleaning, and sanitation protocols.
• Produced adequate amounts of mise en place to make meal preparation easier.
• Implemented effective time-management strategies while prioritizing multiple tasks simultaneously without sacrificing quality or consistency of food items prepared.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.