Macy Dennington
Summary
High-energy server known for productivity and efficiency in fast-paced restaurant settings. Strong skills in order processing, upselling techniques, and balancing server loads to optimize operations. Collaborative team player with a commitment to resolving customer complaints and ensuring smooth dining experiences. Adept at communication and adaptability, leveraging these strengths to meet diverse customer needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server /To-Go Specialist/Hostess
Olive Garden Restaurant
Homestead, FL
01.2025 - Current
- Delivered outstanding dining experiences by providing attentive service and comprehensive menu insights.
- Collaborated with kitchen staff for timely meal preparation and delivery, enhancing customer experience.
- Communicated effectively with hosts and bussers to optimize customer service flow.
- Promptly resolved customer complaints, significantly contributing to satisfaction levels.
- Conducted opening and closing duties to maintain efficient restaurant operations.
- Handled a high volume of daily customers while ensuring exceptional service standards.
- Utilized POS terminals for accurate order processing, bill splitting, and total calculations.
- Promoted desserts, appetizers, and specialty drinks to maximize sales opportunities.
Sales Associate
Victoria Secret
Coral Gables, Florida
10.2025 - 01.2026
- Assisted customers in selecting products based on preferences and body types.
- Maintained visual merchandising standards to enhance store presentation.
- Processed transactions accurately using point-of-sale systems.
- Educated customers on product features and benefits during interactions.
- Organized and replenished merchandise displays to optimize sales potential.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Worked with fellow sales team members to achieve group targets.
Hostess
Cracker Barrell Old Country Store
Florida City, Florida
02.2024 - 01.2025
- Optimized guest seating by managing waiting lists and monitoring server availability.
- Assigned tables to servers according to guest needs and operational capacity.
- Supported training efforts for new staff in customer service practices.
- Fostered a pleasant environment by interacting positively with guests.
- Monitored dining room activity to facilitate prompt seating for all guests.
Server
Milanos Restaurant
Poteau, Oklahoma
08.2023 - 01.2024
- Delivered exceptional customer service to enhance guest experience.
- Processed customer orders accurately and promptly to facilitate service flow.
- Maintained cleanliness of tables and chairs to create a welcoming environment for incoming guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
Crew Leader /Carhop Server
Sonic Drive-in
Poteau, Oklahoma
01.2021 - 08.2023
- Trained new employees on customer service and food preparation standards, fostering a consistent customer experience.
- Supervised crew operations, enhancing service delivery and team coordination.
- Monitored task completion to meet company standards for performance.
- Handled customer complaints effectively to maintain satisfaction levels.
- Facilitated communication between kitchen and front-line staff for smooth operations.
Education
High School Diploma -
Poteau High School
Poteau, OK06-2024
Skills
- Order processing
- Menu management
- Timely service
- Cash handling
- Customer satisfaction
- Team coordination
- Time management
- Effective communication
- Problem solving
- Strong work ethic
- Upselling techniques
- Point of sale (POS) system operations
- Professional appearance
Certification
- ServSafe
- TIPS Alcohol
- POS
Timeline
Sales Associate
Victoria Secret
10.2025 - 01.2026
Server /To-Go Specialist/Hostess
Olive Garden Restaurant
01.2025 - Current
Hostess
Cracker Barrell Old Country Store
02.2024 - 01.2025
Server
Milanos Restaurant
08.2023 - 01.2024
Crew Leader /Carhop Server
Sonic Drive-in
01.2021 - 08.2023
High School Diploma -
Poteau High School