Macy Estes
Summary
Customer-focused Loyalty Care Representative known for high productivity and efficient task completion. Specialize in relationship building, problem-solving, and communication skills that ensure positive outcomes. Excel in conflict resolution, customer retention strategies, and loyalty program management. Use empathy, active listening, and adaptability to connect with customers and exceed service expectations.
Overview
7
7
years of professional experience
2013
2013
years of post-secondary education
Work History
Loyalty Care Representative
T-Mobile
Oakland
11.2018 - Current
- Assisted customers with account inquiries and service issues.
- Educated customers on loyalty program benefits and features.
- Resolved billing disputes and provided accurate account information.
- Documented customer interactions in the CRM system efficiently.
- Handled escalated customer concerns with professionalism and empathy.
- Collaborated with other departments to ensure that customer needs were met promptly.
Education
Nokomis
Newport, MaineSkills
- Customer relationship management
- Billing dispute resolution
- Loyalty program education
- Data entry
- Detailed documentation
- Escalation handling
- Churn prevention
- Data entry proficiency
Timeline
Loyalty Care Representative
T-Mobile
11.2018 - Current
Nokomis