Macy Estes
Hartland,ME
Summary
My achievements in my current royal as a loyalty representative has made me find a passion in myself that I never knew I had for wanting to truly help people and make a difference. I believe I will find that by working side by side with patients, and being able to provide them with the care that they deserve.
Overview
7
7
years of professional experience
Work History
Loyalty Care Representative
T-mobile
Oakland ME
11.2018 - Current
- Resolved customer inquiries regarding loyalty programs and promotions.
- Assisted customers in redeeming rewards and benefits effectively.
- Provided support for account management issues, ensuring timely resolutions.
- Maintained up-to-date knowledge of T-Mobile products and services to enhance customer experience.
- Documented customer interactions accurately in CRM systems for future reference and analysis.
- Participated in ongoing professional development opportunities, staying abreast of industry best practices for exceptional customer care delivery.
- Increased efficiency within the team by implementing time-saving techniques during call handling procedures.
- Provided exceptional service to customers, resulting in positive feedback and increased loyalty program referrals.
Education
High School Diploma -
Nokomis Regional High
Newport, MESkills
- Goal oriented
- Escalation handling
- Customer satisfaction measurement
- Customer education
- Feedback collection
- Churn prevention
- Retention analysis
- Customer service experience
- Outstanding interpersonal skills
- Negotiation
- Retention strategies
- Excellent communication skills
- Teamwork
- Time management
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Understanding customer needs
- Calm under pressure
- Stress tolerance
- Professionalism
- De-escalation techniques
Timeline
Loyalty Care Representative
T-mobile
11.2018 - Current
High School Diploma -
Nokomis Regional High