Macy Jent
Fishers,IN
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
11
11
years of professional experience
Work History
Team Lead and Bayhost Shift Lead
Top Golf
07.2019 - Current
- Led cross-functional teams to enhance project delivery and operational efficiency.
- Mentored junior staff, promoting professional growth and knowledge sharing within the team.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Led team to achieve operational excellence through effective training and performance evaluations.
- Resolved guest inquiries and complaints promptly, maintaining high satisfaction levels across all interactions.
Patient Access Representative
Community Physical Therapy and Rehab
11.2022 - 11.2024
- Managed patient registration processes to ensure accurate data collection and compliance with health regulations.
- Coordinated insurance verification to facilitate timely patient care and minimize billing discrepancies.
- Assisted patients with scheduling appointments, enhancing overall patient experience and clinic efficiency.
- Trained new staff on patient access protocols, fostering a collaborative team environment and improving service delivery.
- Streamlined check-in procedures, reducing wait times and increasing patient satisfaction scores.
Assistant Manager
American Eagle Outfitters
10.2015 - 07.2019
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored junior staff, fostering a collaborative team environment.
- Managed inventory control processes, optimizing stock levels for efficiency.
- Analyzed sales data to identify trends, driving strategic decisions for product placement.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction rates.
Education
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Anderson University
Anderson, Indiana01.2021
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Pendleton Heights High School
Pendleton, Indiana01.2015
Skills
- Organized
- Prompt
- Great leadership skills
- Consistency
- Patient Care
- Dependable
- 10 years of customer service/hospitality experience
Timeline
Patient Access Representative
Community Physical Therapy and Rehab
11.2022 - 11.2024
Team Lead and Bayhost Shift Lead
Top Golf
07.2019 - Current
Assistant Manager
American Eagle Outfitters
10.2015 - 07.2019
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Pendleton Heights High School
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Anderson University