Macy Lerma
Knoxville,TN
Summary
Law enforcement professional with commitment to protecting public safety and upholding law. Known for reliability, adaptability, and strong sense of duty, contributing to cohesive team environment. Possesses key skills in crisis management and community outreach, ensuring effective collaboration and positive outcomes.
Overview
6
6
years of professional experience
Work History
Police Officer
Oak Ridge Police Department
Oak Ridge, TN
11.2023 - Current
- Enforced traffic laws to enhance public safety and compliance.
- Conducted thorough investigations of criminal incidents and gathered evidence.
- Collaborated with community members to build trust and address concerns.
- Trained new officers on department policies and operational protocols.
- Developed crime prevention strategies to reduce local criminal activity.
- Responded promptly to emergency calls, ensuring effective resolution of incidents.
- Maintained detailed records of arrests, reports, and case files for legal processes.
- Engaged in community outreach programs to foster positive relationships with residents.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Testified effectively in court, contributing to successful prosecutions of offenders.
Footwear Sales Associate
Dicks Sporting Goods
Knoxville, TN
07.2020 - 04.2023
- Consolidated product space to make room for new shoe lines and seasonal merchandise.
- Helped customers select optimal footwear based on personal histories and planned uses.
- Advocated for diversity of manufacturers and show styles to better serve wide-ranging clientele and match current industry trends.
- Learned brands and different models focused on market segments such as runners, minimalist shoe enthusiasts, and weight lifters.
- Built professional end-caps and temporary displays to highlight specific products.
- Kept displays and stock neat and organized for maximum efficiency.
- Met department goals by serving as ambassador for shoe business.
- Prepared selling floor for customers by replenishing throughout day and maximizing shoe display to support sales and deliveries.
- Educated customers about footwear construction and pros and cons of features such as stabilizers and different amounts of heel-to-toe drop.
- Located out-of-stock items for customers with other store locations or by directly contacting vendors.
- Calculated sales prices and total purchases, and processed cash or credit transactions.
- Inventoried merchandise every [timeframe] and investigated discrepancies to keep an accurate count of each product type.
- Maintained knowledge of current sales and promotions, return and exchange policies, and security procedures.
- Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits.
- Encouraged customers to sign up for warranties and additional services, consistently exceeding quotas for add-ons sales.
- Quickly connected with each customer to offer assistance and promote products.
- Completed multiple resets per day to keep merchandise well-organized and presentable.
- Demonstrated merchandise operation and explained features.
- Minimized loss by watching for and recognizing security risks and active theft.
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
- Maintained revenue by attracting customers with attractive sales displays.
Car Detailer
Enterprise Holdings
Alcoa, TN
04.2023 - 11.2023
- Supervised vehicle cleaning processes to ensure quality standards and customer satisfaction.
- Trained and mentored new detailers on best practices and efficient techniques.
- Implemented streamlined workflows, reducing vehicle turnaround time significantly.
- Conducted thorough inspections of vehicles before and after detailing to maintain high service levels.
- Utilized specialized cleaning equipment and products to enhance vehicle appearance effectively.
- Collaborated with management to identify areas for operational improvement within the detailing department.
- Maintained inventory of cleaning supplies, ensuring optimal stock levels for uninterrupted operations.
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
Hostess
Pinchers Tin City
Naples, FL
01.2020 - 07.2020
- Maintained an even and orderly flow of guests from the reception area into the dining room or lounge, and informed customers of estimated wait times.
- Reviewed and periodically updated seating chart to reflect open and occupied seating.
- Managed reservations received through telephone or online interfaces and coordinated
Education
High School Diploma -
Scott High School
Huntsville, TN05.2020
Skills
- Implemented systematic organization strategies to improve workflow and productivity
- Implemented structured time management techniques to balance multiple responsibilities effectively
- Interpreted data and insights to support effective communication and collaboration
- Diagnosed problems and implemented effective solutions
- Exhibited reliability and perseverance in completing projects and meeting deadlines effectively
- Report writing
- Integrity and honesty
- Conflict de-escalation
- Relationship building and management
- Patience and empathy
- Community engagement
- Criminal investigations
- Human relations
- Emergency management
- Community relations
- Emergency vehicle operation
- Officer training
- Physical fitness
- Self-defense techniques
- Criminal law
- Community oriented policing
- Police reports
- Law enforcement
- Emergency response
- Cultural awareness
- Courtroom testimony
- Case management
Timeline
Police Officer
Oak Ridge Police Department
11.2023 - Current
Car Detailer
Enterprise Holdings
04.2023 - 11.2023
Footwear Sales Associate
Dicks Sporting Goods
07.2020 - 04.2023
Hostess
Pinchers Tin City
01.2020 - 07.2020
High School Diploma -
Scott High School