Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic
Macy May

Macy May

Mendenhall,MS

Summary

Results-driven professional with a background in payroll processing and communication at Ross Cattle Co. Successful in improving client relationships and operational workflows, guaranteeing timely and accurate service. Skilled in data management and resolving issues, consistently delivering high customer satisfaction and operational effectiveness.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Receptionist/ Payroll

Ross Cattle Co.
Mendenhall, MS
2020.05 - Current
  • Recorded and tracked visitor requests and calls accurately, ensuring timely communication with relevant employees.
  • Displayed pleasant and professional voice and demeanor, positively representing organization.
  • Adapted to frequent interruptions in workflow while maintaining professionalism and ensuring continuity of operations.
  • Follow all directions given of the load dispatch schedule via a hard copy, phone, text, conversation or email with the dispatcher.
  • Facilitated efficient loading and unloading of cattle by coordinating activities at designated locations.
  • Communicate with producers and fellow employees of the schedule.
  • Must be able to schedule loads as well as work around other people's schedules.
  • Must have proper knowledge of cattle to assure proper livestock hauling as well as having sorting and loading skills.
  • Manage loads to ensure equipment is loaded legally from a weight and safety standpoint.
  • Coordinate all load information with the Cattle Division Dispatcher.
  • Keep an accurate FMCSA driver's log
  • Perform pre and post inspections daily.
  • Handles all loads and equipment in such a manner to keep free from damage and freight claims.
  • Follow the FMSCA and Company Policy. Always work together with your team to keep everyone efficient and safe.
  • Must be capable of regular and predictable attendance and be able to work overtime and weekends as needed and able to work holidays as needed
  • Complete all drivers fuel taxes and tum them in to proper company in a timely manner.

Account Executive/Client Service Representative

AirSouth
Mendenhall, Mississippi
2025.03 - 2026.02
  • Negotiated contracts and pricing terms, ensuring profitable outcomes for the company.
  • Managed client accounts, strengthening relationships to drive customer loyalty.
  • Resolved inquiries promptly, providing effective support solutions to maintain satisfaction.
  • Educated clients on product usage, maintenance procedures, and new services offered.
  • Analyzed customer data to develop targeted campaigns that improved retention rates.
  • Collaborated with finance, operations, legal, and marketing teams to identify growth opportunities.
  • Personalized client experiences by assessing unique needs and providing tailored information.
  • Maintained accurate customer records and followed up with clients to resolve issues and enhance service quality.

911 Emergency Dispatcher

Lawrence County Sheriffs Office
Monticello, MS
2021.03 - 2022.05
  • Answer emergency and non-emergency calls and dispatch the appropriate department whether it be police, fire, or ems.
  • Assessed emergency nature and dispatched appropriate police, fire, or EMS agency to ensure timely assistance.
  • Lead operations and communication equipment to receive incoming calls for assistance and dispatch personnel and equipment to scene of emergency.
  • Dispatch proper services to emergency situations, control situations through communication, ACIC/NCIC checks through database for identification of individual.
  • Assisted in delivery of healthy babies using 911 EMO cards.
  • Trained to use TDD for effective communication with hearing-impaired community.
  • Operate computers, fax machines, copiers, printers, TDD systems etc.
  • Provided instructions to callers on executing CPR, Heimlich maneuver, and other emergency lifesaving actions.
  • Obtained, verified, and recorded all necessary information from callers and provided EMO instructions.
  • Operate a nationwide computerize crime information system (NCIC) to all criminal justice agencies-local, state and federal.
  • Log warrant entries, missing persons, and stolen vehicles as well as other miscellaneous items into the national NCIC program.
  • Provided CPR instructions to multiple individuals in need of assistance.
  • Follow all established procedures to ensure security of sensitive information.
  • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
  • Operate VCIN/NCIC terminals to access private information.
  • Maintained files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.
  • Maintained access to and security of, highly sensitive materials.
  • Questioned callers to determine locations and nature of problems to determine the type of response needed.
  • Relayed information and messages to and from emergency sites and law enforcement agencies.
  • Observed alarm registers and scanned maps to determine whether specific emergency is in dispatch service area.
  • Recorded details of calls, dispatches and messages.
  • Received incoming telephone and alarm system notifications regarding emergency and non-emergency police and fire service, emergency ambulance service and information.
  • Monitored various radio frequencies, such as those used by public works departments, school security and civil defense, to stay apprised of developing situations.
  • Entered, updated and retrieved information from teletype networks and computerized data systems on wanted persons, stolen property, vehicle registration and stolen vehicles.
  • Monitored alarm systems to detect emergencies, such as fires and illegal entry into establishments.
  • Provided emergency medical instructions to callers.

Police Dispatcher

Florence Police Department
Florence, MS
2019.01 - 2021.04
  • Received incoming telephone and alarm system notifications regarding emergency and non-emergency police and fire service, emergency ambulance service and information.
  • Questioned callers to identify locations and nature of problems, ensuring appropriate response type.
  • Evaluated situations to determine response requirements, coordinating dispatch of necessary units.
  • Scanned status charts and computer screens and contacted emergency response field units to determine emergency units available for dispatch.
  • Monitored alarm systems to detect emergencies, such as fires and illegal entry into establishments.
  • Provided emergency medical instructions to callers.
  • Relayed critical information and messages between emergency sites and law enforcement agencies.
  • Monitored various radio frequencies, such as those used by public works departments, school security and civil defense, to stay apprised of developing situations.
  • Maintained access to and security of, highly sensitive materials.
  • Entered, updated and retrieved information from teletype networks and computerized data systems on wanted persons, stolen property, vehicle registration and stolen vehicles.
  • Recorded details of calls, dispatches and messages.
  • Answered routine inquiries and referred calls not requiring dispatches to appropriate departments and agencies.
  • Observed alarm registers and scanned maps to determine whether specific emergency is in the dispatch service area.
  • Operated and maintained mobile dispatched vehicles and equipment.
  • Defined problems, collected data, established facts and validated conclusions.

Education

High School Diploma -

Mendenhall High School
Mendenhall, MS
2009-05

Skills

  • Payroll processing
  • Data entry and management
  • Time card auditing
  • Employee file management
  • Appointment scheduling
  • Call routing
  • Project coordination
  • Database administration
  • Data verification
  • Problem resolution
  • Relationship management
  • Effective communication
  • Information security
  • Account oversight

Certification

  • Logical and Reasonable
  • Time Tracking and Review
  • Vacation and Sick Leave Tracking
  • Biweekly Payroll Management
  • Calculating Liabilities
  • Benefits Administration
  • Reviewing Data
  • Pay Adjustments
  • Paycheck Distribution
  • Drug Screening
  • Accurate Documentation
  • Data Integrity
  • Filing
  • Period-End Reporting
  • State of Mississippi board of telecommunications standards and training

References

References available upon request

Languages

  • CPR/EMS certification
  • English, Fluent
  • CPR/EMS certification, Certified

Timeline

Account Executive/Client Service Representative

AirSouth
2025.03 - 2026.02

911 Emergency Dispatcher

Lawrence County Sheriffs Office
2021.03 - 2022.05

Receptionist/ Payroll

Ross Cattle Co.
2020.05 - Current

Police Dispatcher

Florence Police Department
2019.01 - 2021.04

High School Diploma -

Mendenhall High School

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Macy May