Overview
Work History
Timeline
Generic

Macy Mello

Providence,RI

Overview

7
7
years of professional experience

Work History

Administrative and Patient Support Specialist

Thundermist Health Center
10.2020 - Current
  • Demonstrated exemplary customer service skills, including a professional telephone manner and excellent oral communication ability for all levels of patient interaction.
  • Correctly identified the appropriateness of appointment scheduling and directed emergent needs to the nurse manager for further triage.
  • Managed data entry and documentation in the Electronic Health Records (EHR) and other files.
  • Enhanced patient satisfaction by providing exceptional support and addressing concerns promptly.
  • Performed general office duties, including filing, copying, faxing, and assisting with mailings and special events.
  • Exited patients, collected payments, obtained referrals to specialists, and scheduled upcoming appointments when necessary.
  • Maintained accurate patient records, ensuring data confidentiality and HIPAA compliance.


Concession/Drink Server

Gillette Stadium
10.2022 - 07.2024
  • Utilized point-of-sale systems proficiently for order inputting, processing payments, and issuing receipts.
  • Maintained a clean and organized workspace, ensuring efficient food and drink service for guests.
  • Enhanced customer satisfaction by providing timely and accurate drink/food orders.
  • Efficiently managed high-volume orders during peak hours, maintaining excellent customer service standards.
  • Provided exceptional customer service, addressing any complaints or concerns promptly and professionally.

Assistant Manager

Three Sisters
01.2018 - 12.2020
  • Trained new team members and supported performance improvement.
  • Managed payroll data collection and submission.
  • Handled staff questions and addressed customer concerns and requests promptly.
  • Ensured product availability through regular ordering and trips to wholesale suppliers.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.

Team Member

Three Sisters
06.2017 - 10.2018
  • Operated multiple point of sale systems, managed cash and card transactions, ensured adequate change throughout shifts.
  • Maintained cleanliness, stocking, and safety of work and dining areas for staff and customers.
  • Prepared smoothies, espresso, and ice-cream orders efficiently.
  • Adapted to various front and back-of-house roles, often switching mid-shift as needed
  • Exhibited a friendly, professional, and accommodating attitude toward customers and colleagues.


Timeline

Concession/Drink Server

Gillette Stadium
10.2022 - 07.2024

Administrative and Patient Support Specialist

Thundermist Health Center
10.2020 - Current

Assistant Manager

Three Sisters
01.2018 - 12.2020

Team Member

Three Sisters
06.2017 - 10.2018

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Macy Mello