Macy Mohrlock
Vista
Summary
Dynamic and dedicated hostess committed to elevating customer experiences in the food service industry. Known for a courteous and friendly demeanor while efficiently directing customers to tables, providing clear directions, and managing reservations. Continuously seeks innovative approaches to exceed customer expectations through personalized service and attention to detail. Passionate about creating a welcoming atmosphere that fosters repeat visits and enhances overall satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Head Hostess
Seasons 52
03.2024 - 10.2024
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Opened and closed seating sections according to volume of guests via POS: Open Table
Member Service Representative
Crunch Fitness
01.2025 - 12.2025
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Resolved customer issues through thorough dispute investigation.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Retail Sales Associate
Plato's Closet
06.2023 - 04.2024
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Greeted customers upon entering the store and provided assistance.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
Education
Associate of Science - Nursing Science
Palomar College
San Marcos, CASome College (No Degree) - Public Health Education
California State University, Northridge
Long Beach, CASkills
- Relationship building
- Point-of-sale system
- Member correspondence
- Goal oriented
- Customer service
- Issue resolution
- Telephone reception
- Impression management
- Payment processing
Certification
- BLS - certified
- CNA- certified nursing assistant
- CPR- certified
Languages
English
Native or Bilingual
Timeline
Member Service Representative
Crunch Fitness
01.2025 - 12.2025
Head Hostess
Seasons 52
03.2024 - 10.2024
Retail Sales Associate
Plato's Closet
06.2023 - 04.2024
Associate of Science - Nursing Science
Palomar College
Some College (No Degree) - Public Health Education
California State University, Northridge
ACTIVITIES AND HONORS
Colligent athlete playing a Division One sport
Currently in Nursing School
Involved in customer servies throughout all work history