Macy Morgan
Certified Clinical Medical Assistant
Lenoir City,TN
Summary
Empathetic hardworking Medical Assistant with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Private In-Home Caregiver
UnitedHealth Group
Maryville, TN
01.2020 - 11.2022
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted patients with self-administered medications.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Scheduled daily and weekly care hours for client caseload.
- Assisted with daily living activities, running errands, and household chores.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
Work From Home Customer Service Agent
Hilton
Knoxville, TN
08.2016 - 01.2020
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
- Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
- Generated reports and tracked customer service metrics on daily basis.
- Followed-up with online price quotes via email and phone to answer questions and close sales.
- Assisted clients with product questions to facilitate online ordering process.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Developed customer service processes to improve customer satisfaction.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
- Monitored customer feedback and performance indicators to identify areas for improvement.
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
Education
Certified Clinical Medical Assistant -
Roane State Community College
Knoxville, TN 06.2019 - 03.2019
Skills
Medical office administration
Medication Administration
Indirect Patient Care
Care plan assessment
Verbal and written communication skills
Patient Management
Progress documentation
Certification
CCMA- Certified Clinical Medical Assistant
Timeline
Private In-Home Caregiver
UnitedHealth Group
01.2020 - 11.2022
Certified Clinical Medical Assistant -
Roane State Community College
06.2019 - 03.2019
CCMA- Certified Clinical Medical Assistant
04-2019
Phlebotomy
02-2019
EKG Tech
02-2019
Work From Home Customer Service Agent
Hilton
08.2016 - 01.2020