Macy Muldowney
Dallas,TX
Summary
Results-oriented Shift Leader with experience in supervising operations and training team members. Known for strong decision-making and relationship-building skills, contributing to improved service delivery and customer satisfaction.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
7
7
years of professional experience
Work History
Cashier/Food Server
Ut Southwestern Medical Center
Dallas, TX
02.2023 - Current
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to streamline checkout procedures, improving overall service speed.
- Delivered outstanding service experiences to enhance guest satisfaction and strengthen customer loyalty.
- Performed opening and closing duties, ensuring the serving area was prepared for seamless service transitions.
- Supported onboarding process for new employees to ensure adherence to restaurant standards and operational best practices.
- Trained and mentored new staff on menu knowledge and service standards.
- Collaborated with kitchen staff to coordinate timely food delivery and presentation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Shift Leader/2nd Assistant Manager
Taco Bell
Dallas, TX
09.2019 - 06.2022
- Supervised daily operations to ensure efficient service and adherence to company standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Managed inventory levels, reducing waste through effective stock control practices.
- Implemented new training programs that improved team performance and service speed.
- Enhanced customer satisfaction by resolving complaints promptly and effectively.
- Oversaw cleanliness and safety standards, fostering adherence to established safety protocols among all employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
Dallas College
Dallas, TX05.2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Cash handling
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Complex Problem-solving
- Relationship building
- Conflict resolution
Accomplishments
- Resolved product issue through consumer testing.
- Trained and mentored 20 employees.
- Completed manager training program.
Timeline
Cashier/Food Server
Ut Southwestern Medical Center
02.2023 - Current
Shift Leader/2nd Assistant Manager
Taco Bell
09.2019 - 06.2022
High School Diploma -
Dallas College