Macy Newman
Pembroke,GA
Summary
Adept at navigating complex delivery routes and ensuring timely distribution, I leveraged my commercial driving and route planning expertise at Rawls Distributing to enhance customer satisfaction. My leadership as Janitorial Lead at Jt Cleaning Concepts showcases my ability to mentor teams, emphasizing safety and efficiency. With a knack for conflict resolution and a strong work ethic, I consistently exceed performance goals, maintaining a professional demeanor.
Overview
12
12
years of professional experience
Work History
Route Driver
Rawls Distributing
Savannah, GA
06.2014 - 12.2020
- Delivered goods to customers in a timely and accurate manner.
- Ensured all deliveries were properly documented and signed for.
- Maintained detailed logs of daily route activities, including stops, pickups, and drop-offs.
- Verified accuracy of invoices against delivery receipts.
- Loaded trucks with necessary packages prior to departure.
- Inspected vehicles for mechanical items and safety issues before each trip.
- Performed pre-trip inspections on assigned vehicle according to company policy.
- Followed DOT regulations when driving commercial motor vehicles.
- Provided excellent customer service by addressing any issues or concerns promptly.
- Reported any accidents or incidents immediately to management team.
- Regularly communicated with dispatch regarding route progress and changes as needed.
- Checked product quality to ensure it met customer standards.
- Collected payments from customers when applicable.
- Responded quickly to emergency situations while on the road.
- Adhered strictly to safety requirements while operating a commercial vehicle.
- Communicated regularly with warehouse personnel regarding inventory levels.
- Stayed up-to-date with routes, traffic patterns, hazardous conditions.
- Replenished stock levels in delivery truck between runs.
- Maintained professional appearance and attitude at all times while representing the company.
- Maintained accurate recordkeeping of mileage, stops, orders and carton counts for daily routes.
- Unloaded and reloaded delivery items.
- Performed pre- and post-trip safety inspections on work vehicle to record and report malfunctions
- Delivered customer orders and collected payments to keep accounts current.
- Drove truckloads to customer sites daily and completed proper paperwork.
- Reviewed routes and expected delivery time frames to determine proper order of deliveries and anticipate potential delays.
- Conducted routine vehicle inspections, loaded trucks for delivery and picked up items for return.
- Consulted with customers to gain feedback and improve deliveries.
- Participated in route set up planning with professionals, identifying areas of construction and road work to avoid.
- Removed money, cleaned components and performed other scheduled vending machine services.
- Moved materials blocking access to delivery areas.
- Maintained a clean and organized vehicle to uphold company image and ensure product integrity.
- Collected payments and signatures from customers, ensuring accurate transaction records.
- Provided excellent customer service, addressing concerns and answering questions at delivery points.
- Navigated through diverse routes using GPS and map applications to ensure timely deliveries.
- Delivered products to various locations on specific routes, following strict schedules.
- Adapted to changes in delivery schedules or routes as required by management or customer needs.
- Followed all traffic laws and regulations to ensure safe and efficient delivery operations.
- Updated delivery status in company database, ensuring real-time tracking of orders.
- Managed time effectively to meet or exceed daily delivery quotas and performance goals.
- Managed inventory on vehicle, ensuring all items are accounted for and secure during transit.
- Handled customer complaints professionally, resolving issues to maintain high satisfaction levels.
- Assisted in training new route drivers, sharing knowledge and techniques for efficient deliveries.
- Participated in safety meetings and training sessions to stay informed on best practices.
- Assisted in the loading dock with organizing and preparing products for daily deliveries.
- Conducted routine checks on delivery equipment and tools to ensure functionality.
- Loaded and unloaded delivery vehicles with products to ensure accurate order fulfillment.
- Reported any vehicle maintenance issues immediately to management to prevent delays.
- Conducted daily vehicle inspections to ensure safety and reliability before starting routes.
Janitorial Lead
Jt Cleaning Concepts
Savannah, GA
06.2009 - 05.2014
- Assigned and monitored tasks to janitorial staff, ensuring that all duties were completed in a timely manner.
- Inspected work areas to ensure janitorial staff adhered to safety regulations and industry standards.
- Scheduled daily assignments for janitorial staff to maximize efficiency of resources.
- Ordered supplies as needed, including cleaning chemicals, paper products, mops, brooms.
- Maintained records of inventory levels and placed orders when necessary.
- Provided guidance to janitorial staff on how to use specialized equipment such as floor scrubbers or carpet shampooers.
- Ensured all equipment was properly maintained and serviced according to manufacturer specifications.
- Managed the disposal of trash from buildings according to established guidelines and local laws.
- Responded promptly to customer complaints regarding cleanliness of facilities or services provided by janitorial staff members.
- Trained staff to follow team standards and use efficient techniques.
- Managed team supplies to maintain budgets and meet work demands.
- Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
- Checked quality of work regularly through inspections and official assessments.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Swept and damp-mopped private stairways and hallways.
- Explained goals and expectations required of trainees.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
High School Diploma -
Beach High School
Savannah, GA06-2011
Skills
- Commercial driving
- GPS and route planning
- Route logs
- Order picking and processing
- Excellent customer service
- Commercial material transportation
- Effective communication
- Conflict resolution
- Inventory management
- Regulatory compliance
- Materials transport
- Vehicle maintenance
- Visual merchandising
- Product sales
- Strong work ethic
- Basic math
- Returns processing
- Professional appearance
- Product inspection
- Customer service
- Safe driving practices
- Equipment monitoring
- Delivery management
- Route planning
- Product rotation
- Vehicle inspections
Timeline
Route Driver
Rawls Distributing
06.2014 - 12.2020
Janitorial Lead
Jt Cleaning Concepts
06.2009 - 05.2014
High School Diploma -
Beach High School
Similar Profiles
Amber Howell-BrumfieldAmber Howell-Brumfield
Funeral Director's Assistant at Rawls MortuaryFuneral Director's Assistant at Rawls Mortuary
Austin DominguezAustin Dominguez
Sales Attendant at The Rawls Golf CourseSales Attendant at The Rawls Golf Course
Dora WilliamsDora Williams
Service Coordinator Manager at Willa Rawls ManorService Coordinator Manager at Willa Rawls Manor