Tia Reichert
Circle Pines,USA
Summary
Results-driven HR Manager seeking to leverage extensive experience in strategic HR leadership and organizational development. Known for exceptional organizational skills and a meticulous attention to detail. Core strengths include:
- Innovative problem-solving and creative thinking
- Commitment to fairness, honesty, and loyalty
- Employee coaching, mentoring, and counseling
- Proven experience in performance management and termination processes
Skilled in implementing comprehensive HR strategies that enhance employee engagement and streamline operations, while driving compliance and fostering a positive work environment.
Expert in managing efficient HR operations that align organizational goals with employee needs. Focused on optimizing resource utilization and performance through forward-thinking approaches. Strong background in promoting collaboration and consensus within diverse company environments, particularly in the healthcare industry.
Overview
21
21
years of professional experience
Work History
Chief Human Resources Officer
Minnesota Head & Neck Pain Clinic
01.2017 - Current
- Supported succession planning efforts by identifying key roles within the organization that required proactive talent pipeline development strategies.
- Collaborated with cross-functional teams to address employee concerns and provide innovative solutions to complex HR challenges.
- Reduced turnover rates through effective talent management and employee engagement strategies.
- Boosted retention rates by developing customized career development plans for high-potential employees.
- Developed comprehensive onboarding procedures to ensure smooth integration of new hires into the organization.
- Developed effective internal communication strategies, keeping employees informed and engaged on company updates, policies, and initiatives.
- Established strong relationships with external partners, such as universities, professional associations, and recruitment agencies, to expand talent pools.
- Increased diversity within the workforce by promoting inclusive hiring practices and supporting various diversity initiatives.
Administrator
Minnesota Head & Neck Pain Clinic
01.2017 - Current
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Maintained personnel records and updated internal databases to support document management.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Reduced overhead costs through careful budget management and resource allocation.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
Operations Manager
Minnesota Head & Neck Pain Clinic
01.2017 - Current
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
- Implemented quality control systems to boost overall product consistency and reliability.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
HR Manager
Minnesota Head & Neck Pain Clinic
06.2015 - 12.2017
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company''s values.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Managed employee disputes by employing conflict resolution techniques.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Streamlined HR processes for increased efficiency with the use of HRIS systems.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
Scheduling Coordinator
Minnesota Head & Neck Pain Clinic
05.2014 - 06.2015
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
Scheduling Manager
Park Dental
04.2012 - Current
- To create a patient friendly environment
- All patient billing, insurance, coding, collecting of monies
- Utilizing schedules and managing them to gain the most production
- To lead all pre schedule meetings daily
- Utilize various reports and analyze metrics to measure production, patient accounts, and claim statuses
- Prepare and present financial estimates to all patients
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Confirmed patient appointments via telephone to inform of appropriate preparations needed prior to examination.
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
- Implemented continuous improvement strategies within the scheduling department for increased productivity levels.
Administrator
Lowe's
04.2009 - 03.2012
- A daily business workbook, including all incoming money as well as making sure all money balances
- Bills payable and receivable
- In charge of receiving
- Ran departments that had a negative comp
- Brought all of them to a double digit comp
- Run installed sales department
- Liaison between salesman, customer and all installers
- As well as addressing any and all complaints
Clinic Supervisor
Scott & White Cardiovascular Lab
06.2008 - 01.2009
- Daily operations, scheduling appointments, checking insurance coverage and obtaining approvals
- Assisting and maintaining yearly departmental budgets
- Including single specialty and also planned out budgets for a multi specialty clinic
- Maintains ICAEL Accreditation for Non-invasive Cardio Vascular Lab
- Supported interdepartmental interaction and process improvements by cross-training and helping to establish individual/departmental goals focusing on career paths and patient satisfaction
Regional Site Manager
Scott & White Clinic
02.2008 - 06.2008
- Daily operations for a 24 specialty clinics
- Create new clinic budget from scratch, this was a new clinic so there was nothing to build off of
- Maintain budget spending
- Assisted with creation of floor plans and opening of a new floor expansion
- Strived for employee growth by promoting career ladders and encouraged/motivated staff to create a focused career growth plan
Cardiology Clinic Supervisor
Scott & White Clinic
06.2006 - 02.2008
- Daily operations for the specialty clinic of Cardiology and Call Center
- Assisting and maintaining yearly departmental budgets
- Assisted with design, moving preparations and successfully moving the entire clinic into a new building functioning at full capacity in 3 days
- Supported interdepartmental interaction and process improvements
- Effectively implementing new processes directly tied to patient and employee satisfaction scores
Cardiovascular Lab Desk Coordinator
Scott & White Clinic
09.2003 - 06.2006
- Working supervisor for the sub specialty Cardiology ancillary department, CV Lab, ~7 employees
- Assisted with creation of floor plans, work flow and staff placement with an organized entire departmental move to our new location
- Assisted with ProSolv (echo) and MUSE (ekg) upgrade consisting of typed reports being available in the patient's electronic medical record
Education
No Degree - Business Administration And Management/HR
Kaplan University
CP - Human Resources Management
Society of Human Resources
11-2021
Associate of Arts - Management/Human Resources
Temple College
Temple, TX12-2003
High School -
Pomeroy-Palmer High School
Pomeroy, IA05-1995
Skills
- Management/HR
- Conflict Management
- Employee Relations
- FMLA & HR 101
- Leadership Excellence: Rounding
- HR policies and procedures
- HR analytics
- Diversity and Inclusion
- Compliance Management
- Benefits Administration
- Compensation design
- Employment law
- Payroll Management
- Employee Retention
References
Available upon request
Specializedtraining
- Conflict Management
- Employee Relations
- FMLA & HR 101
- Leadership Excellence: Rounding
Accomplishments
- Invited by Nationwide Registries to be a lifetime member of Women of Distinction. This is because of my leadership abilities in 2023.
- Lead teams from 7 people to 26 specialty clinics and now 5 clinics. I am the only manager between 3 owners and the rest of the providers and staff.
Timeline
Chief Human Resources Officer
Minnesota Head & Neck Pain Clinic
01.2017 - Current
Administrator
Minnesota Head & Neck Pain Clinic
01.2017 - Current
Operations Manager
Minnesota Head & Neck Pain Clinic
01.2017 - Current
HR Manager
Minnesota Head & Neck Pain Clinic
06.2015 - 12.2017
Scheduling Coordinator
Minnesota Head & Neck Pain Clinic
05.2014 - 06.2015
Scheduling Manager
Park Dental
04.2012 - Current
Administrator
Lowe's
04.2009 - 03.2012
Clinic Supervisor
Scott & White Cardiovascular Lab
06.2008 - 01.2009
Regional Site Manager
Scott & White Clinic
02.2008 - 06.2008
Cardiology Clinic Supervisor
Scott & White Clinic
06.2006 - 02.2008
Cardiovascular Lab Desk Coordinator
Scott & White Clinic
09.2003 - 06.2006
No Degree - Business Administration And Management/HR
Kaplan University
CP - Human Resources Management
Society of Human Resources
Associate of Arts - Management/Human Resources
Temple College
High School -
Pomeroy-Palmer High School
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