Macy Smith
Overview
12
12
years of professional experience
Work History
Caregiver, Special Needs
Acumen Fiscal Agency- Sandra Humphreys
Rome
02.2023 - Current
- Assisted special needs individuals with daily activities, promoting independence in feeding, bathing, and dressing.
- Administered medication according to doctor's instructions.
- Cultivated supportive relationships with clients and families to enhance care experience.
Policy Service Representative
Integrity IAS
Rome
01.2022 - 01.2024
- Delivered prompt, courteous customer service, consistently meeting service standards
- Utilized policy forms, insurance law, and internal procedures to effectively answer inquiries and process customer requests
- Process customer requests using internal and client-mandated procedures
- Initiated outgoing calls to gather or provide essential information
- Thoroughly document telephone calls, changes and written correspondence
- Fully document policy file or image system with all related material so as to leave a clear and concise audit trail.
Hospital Scheduler
Chattanooga Heart Institute
Chattanooga
07.2021 - 01.2022
- Schedule all inpatient and outpatient hospital procedures for CHI patients, which includes coordinating times and locations for pre-testing, procedures and physician availability
- Arranged and processed all direct admissions to the hospital, ensuring compliance with admission protocols.
- Coordinated and organized all hospital transfers for patients, ensuring timely movement between departments.
- Processed physician orders, documented, and dispatched to relevant departments, including medical and standing orders
- Conduct patient education and instruction for the scheduled procedure
- Retrieved records, made copies, arranged hospital reservations, and communicated information as requested by physicians
Certified Nursing Assistant And Unit Secretary
Floyd Medical Center
Rome
04.2014 - 07.2021
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
- Measured and recorded patient vital signs, including body temperature, blood pressure, and heart rate, to monitor health status.
- Assisted non-ambulatory patients by lifting and repositioning them safely in bed to prevent accidents and falls.
- Utilized PPE appropriately and followed patient safety and infection control guidelines.
- Responded to call lights, delivering timely emergency treatment and assistance to patients in need.
- Prepared residents for meals and assisted with feeding.
- Documented daily patient care activities and maintained accurate charts, ensuring comprehensive reporting in practice databases.
- Participated in in-service training sessions and contributed to performance improvement meetings to enhance care quality.
Education
High School Diploma -
Rome High School
Rome, GA05-2012
Skills
- Personal care assistance
- Patient care
- Medical record-keeping
- HIPAA compliance
- Medical Scheduling
- Medical Office Experience
- Time management
- Attention to detail
- Problem solving
- Typing
Timeline
Caregiver, Special Needs
Acumen Fiscal Agency- Sandra Humphreys
02.2023 - Current
Policy Service Representative
Integrity IAS
01.2022 - 01.2024
Hospital Scheduler
Chattanooga Heart Institute
07.2021 - 01.2022
Certified Nursing Assistant And Unit Secretary
Floyd Medical Center
04.2014 - 07.2021
High School Diploma -
Rome High School