Macy Stanfield
Lubbock,TX
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am hardworking with customer service, multitasking, and time management abilities. I am devoted to giving every customer a positive and memorable experience, as well as outstanding customer service. Used to high-intensity, fast-paced environments, able to stay calm in stressful atmospheres.
Overview
3
3
years of professional experience
Work History
Veterinary Technician
Live Oak Animal Hospital
Lubbock, Texas
10.2023 - Current
- Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
- Dispensed prescription medications upon request from veterinarians.
- Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
- Instructed staff members on proper handling techniques of animals during examinations or treatments.
- Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.
- Responded promptly to emergency calls outside normal business hours.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Assisted with euthanasia when necessary according to veterinarian instructions.
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Educated clients on proper animal nutrition and preventive health care techniques.
- Ordered supplies needed for the practice such as medications or medical instruments.
- Collected samples of bodily fluids to analyze for parasites or other diseases.
- Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
- Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
- Monitored vital signs during surgery and notified veterinarian of changes.
- Assisted with polishing, removing stains and other dental procedures.
- Prepared and reviewed records and consent forms.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Performed ongoing clinical research and wrote notes to help vets with article writing.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed routine laboratory procedures for hematology, urinalysis and serology.
- Conducted initial exams on pets, took vital signs and collected samples for lab.
Receptionist/Salesperson
Live Oak Animal Hospital
Lubbock, TX
10.2021 - Current
- Employed effective selling, listening and negotiation skills while communicating with customers.
- Educated customers on product features and technical details to highlight benefits.
- Trained and mentored new sales representatives on product knowledge and sales techniques.
- Assessed client needs and sold appropriate products.
- Developed and maintained a thorough knowledge of all products and services offered.
- Provided exceptional customer service and follow-up to ensure satisfaction and repeat business.
- Responded to customer inquiries and resolved issues in a timely and professional manner.
- Coordinated with medical and research staff to facilitate clinical studies and trials.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
- Cross-sold additional products and services to purchasing customers.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Listened to customer needs to identify and recommend best products and services.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Implemented professional sales presentations to creatively communicate product quality and market comparisons.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Recognized by management for providing exceptional customer service.
Education
Bachelor of Science - Organizational Leadership
Texas Tech University
Lubbock, TX12-2024
Associate of Applied Science - General Studies
Clovis Community College
Clovis, NM05-2022
High School Diploma -
Clovis High School
Clovis, NM05-2020
Skills
- Outstanding communication skills
- Advanced computer skills
- Complaint resolution
- Product Knowledge
- Excellent customer service skills
- Time Management
- Critical Thinking
- Flexible and Adaptable
- Calm Under Pressure
- Multitasking
- MS Office
- Team building
- Leadership
Timeline
Veterinary Technician
Live Oak Animal Hospital
10.2023 - Current
Receptionist/Salesperson
Live Oak Animal Hospital
10.2021 - Current
Bachelor of Science - Organizational Leadership
Texas Tech University
Associate of Applied Science - General Studies
Clovis Community College
High School Diploma -
Clovis High School