Macy Straughn
Greensboro,NC
Summary
Dedicated professional with a strong focus on delivering exceptional customer service in fast-paced environments. Recognized for attention to detail and reliability, contributing to positive dining experiences and team collaboration.
Overview
4
4
years of professional experience
Work History
Jakes Diner
Server
Greensboro, NC
05.2025 - Current
- Delivered exceptional service in fast-paced environment to enhance customer satisfaction.
- Maintained precision in order-taking while communicating with guests effectively.
- Ensured prompt food delivery, contributing to positive dining experiences.
- Addressed questions, concerns, and requests to enhance guest satisfaction.
- Ensured clean and safe work environment through diligent completion of side work.
- Coordinated with servers and kitchen staff to improve workflow and service efficiency.
- Balanced multiple tables while adapting to changing priorities and tasks.
Ice Cream Server (Shift Lead)
M&R Ice Cream
Greensboro, North Carolina
01.2023 - Current
- Trained and supported coworkers as shift lead, fostering teamwork and performance.
- Exhibited leadership and dependability, successfully managing team dynamics under pressure.
- Provided friendly customer service by efficiently taking orders and promptly addressing requests to enhance customer satisfaction.
- Operated register and managed transactions, entrusted with key responsibilities.
- Restocked supplies and prepared for high-demand shifts to meet customer needs.
- Maintained clean and sanitized work environment to ensure safety standards.
- Completed all tasks before shift changes to maintain smooth workflow and support team operations.
Education
High School Diploma -
Piedmont Classical High School
Greensboro, NCSkills
- Order precision
- Transaction management
- Customer service and support
- Customer engagement
- Team leadership
- Food safety
- Time management
- Flexibility and adaptability
- Reliability and attention to detail
- Decision-making
- Multitasking
- Communication skills
Timeline
Jakes Diner
Server
05.2025 - Current
Ice Cream Server (Shift Lead)
M&R Ice Cream
01.2023 - Current
High School Diploma -
Piedmont Classical High School