Madahi Rivera
Schaumburg,IL
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
8
8
years of professional experience
Work History
Patient Relations Specialist
Bright Light Medical Imaging
07.2021 - Current
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Streamlined patient registration process for increased efficiency and reduced wait times.
- Collaborated with healthcare providers to ensure optimal patient care and communication.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations.
Sales Associate
Hollister Co.
11.2015 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
No Degree - Dental Assisting
National Dental Assistant
Livonia, MI03.2024
High School Diploma -
James B. Conant High School
Hoffman Estates, IL05.2016
Skills
- Attention to detail
- Cross-cultural competence
- Adaptability and flexibility
- Empathy and compassion
- Fluent in Spanish
- Cash Handling Accuracy
- Telephone etiquette
- Customer service orientation
- Conflict resolution
- Appointment scheduling
- Patient confidentiality
Timeline
Patient Relations Specialist
Bright Light Medical Imaging
07.2021 - Current
Sales Associate
Hollister Co.
11.2015 - 09.2021
No Degree - Dental Assisting
National Dental Assistant
High School Diploma -
James B. Conant High School
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