Madalean D. Orozco
El Paso,TX
Summary
I am a highly motivated and adaptable professional with strong strengths in customer service, leadership, and operational support. I have experience managing high-responsibility environments that require financial accuracy, procedural compliance, and effective team coordination. I excel in fast-paced, high-pressure settings where situational awareness, clear communication, and sound judgment are essential. I am skilled in multitasking, identifying operational issues, and implementing solutions that improve efficiency and service quality. I consistently maintain professionalism, reliability, and integrity—qualities critical to supporting Homeland Security missions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server and Bar Manager
The Dusty Tap
04.2022 - 03.2025
- Managed day-to-day bar and dining operations, ensuring smooth service, consistent quality, and adherence to company policies and local regulations.
- Handled cash and electronic payments, balanced drawers, and prepared daily deposits with complete accuracy and accountability.
- Completed company bank deposits using authorized personal card access when required, following strict procedures to safeguard company funds and maintain detailed records.
- Provided high-level customer service by greeting guests, taking orders, making recommendations, and ensuring all food and drinks met quality and presentation standards.
- Resolved customer complaints and concerns calmly and professionally, turning negative situations into positive experiences to maintain customer loyalty.
- Built rapport with regular patrons, remembered preferences, and created a welcoming environment that encouraged repeat business.
- Monitored service quality throughout shifts, checking in with guests and adjusting staffing or service flow to maintain customer satisfaction.
- Utilized the Toast POS system to accurately enter orders, process payments, apply discounts, and close out checks, ensuring precise transaction records.
- Entered and updated sales figures, product usage, and inventory adjustments into digital systems, supporting accurate budgeting and decision-making.
- Weighted liquor bottles and tracked pour counts to maintain tight inventory control, identify variances, and reduce waste or loss.
- Maintained organized digital and written logs for inventory, deposits, and shift reports to support audits and management review.
- Supervised bar and serving staff, coordinated shift coverage, and delegated daily tasks to ensure efficient workflow and timely service.
- Trained new hires one-on-one on POS use, service standards and drink preparation, safety procedures, and customer service best practices.
- Provided ongoing coaching and feedback to staff to improve performance, consistency, and teamwork.
- Organized staff responsibilities during busy periods and special events, assigning roles to maximize coverage and minimize wait times.
- Ensured a safe environment for patrons and staff by monitoring behavior, enforcing house rules, and following ID and alcohol service policies.
- Worked directly with local law enforcement agencies during large events and high-traffic nights to assist with crowd control and maintain order.
- Communicated clearly with officers and security personnel about potential issues, capacity, and any incidents requiring attention.
- Identified potential risks (overcrowding, altercations, overconsumption) and took proactive measures to prevent escalation.
Cashier and Server
Great American Steakburger
09.2019 - 03.2022
- Began as a busser/hostess and earned promotion to cashier and server based on performance and reliability.
- Accurately processed credit card and cash transactions while maintaining financial accountability.
- Managed high-volume phone orders and effectively multitasked.
- Collaborated in a tip-share team environment to support efficient and consistent restaurant operations.
- Served guests in an upscale dining environment, delivering high-quality, attentive service.
- Resolved customer concerns quickly and professionally to maintain satisfaction and prevent escalation.
- Maintained strict food safety and sanitation standards while performing daily cleaning duties.
- Ensured compliance with TABC and food handler regulations during service.
Contouring specialist
Madera Body Sculpting
11.2020 - 05.2021
- Supported body-contouring and facial treatment services by assisting with wood therapy procedures and maintaining a professional, client-focused environment.
- Prepared treatment rooms and sauna blankets, ensuring all equipment met sanitation, safety, and readiness standards.
- Performed a variety of daily operational tasks as directed by the owner, contributing to smooth, efficient business operations.
Education
Associate of Applied Science - Management
El Paso Community College
El Paso, TX02-2026
High school Diploma - Graduate
Riverside High School
El Paso, TX06.2019
Skills
- I possess strong verbal communication skills that support clear, professional interactions in both team-based and customer-focused environments
- I provide effective leadership and training, ensuring team alignment with procedures and performance standards
- I apply critical thinking and problem-solving abilities to assess situations, resolve issues, and maintain efficient workflow
- I am proficient in computer research and digital tools, enabling accurate information gathering and task completion
- I excel at multitasking in fast-paced settings, maintaining organization, attention to detail, and reliability under pressure
- Strong work ethic
Certification
- Certified 911 Operator
- Certified K-9 Handler
- CPR Certified
- Food Handler and TABC Certified
Timeline
Server and Bar Manager
The Dusty Tap
04.2022 - 03.2025
Contouring specialist
Madera Body Sculpting
11.2020 - 05.2021
Cashier and Server
Great American Steakburger
09.2019 - 03.2022
Associate of Applied Science - Management
El Paso Community College
High school Diploma - Graduate
Riverside High School