MADALENA FELIU
Charles Town,WV
Summary
Compassionate and dependable professional with experience providing individualized support to residents, coordinating medical appointments and transportation, communicating with families and healthcare providers, and delivering high-quality customer service in fast-paced environments. Skilled in organization, scheduling, documentation, order accuracy, inventory management, telephone communication, and Microsoft Excel. Brings a strong combination of healthcare-related caregiving experience, administrative coordination, and customer service with a commitment to safety, professionalism, and respectful service.
Overview
6
6
years of professional experience
Work History
In Home Private Caregiver
Private Family Care
10.2024 - 03.2026
- Provided individualized daily support to residents, assisting with activities of daily living while promoting comfort, independence, safety, and overall well-being.
- Coordinated medical appointments and transportation while communicating with families and healthcare providers regarding residents’ individual needs.
- Supported medication routines, meal preparation, personal hygiene, physical activity, and social engagement according to established care routines.
- Maintained a supportive and respectful environment by adapting daily routines to individual resident needs and preferences.
- Communicated regularly with families and healthcare professionals to help ensure continuity of care and appropriate support.
- Monitored residents’ well-being and responded appropriately to changing needs while maintaining a safe and comfortable environment.
- Built trusting relationships with residents and families through dependable service, active listening, compassion, and professional communication.
Order Fulfillment Associate
Lowe's Home Improvement
04.2024 - 10.2024
- Accurately picked, prepared, labeled, and staged customer orders for curbside pickup, in-store pickup, and delivery while maintaining attention to safety and order accuracy.
- Responded to inbound customer calls and communicated clearly regarding order status, availability, and substitutions.
- Used handheld RF scanners and Microsoft Excel to monitor inventory and support accurate order processing.
- Processed more than 100 customer orders daily in a fast-paced environment requiring organization, prioritization, and attention to detail.
- Improved order-processing efficiency by 25% within six months by helping streamline picking and staging workflows and reduce order errors.
- Operated store equipment safely and efficiently to retrieve merchandise and complete customer orders.
- Worked collaboratively with team members to meet daily fulfillment demands and provide timely customer service.
Floor & Decor Sales Associate
Home Depot
08.2020 - 03.2023
- Provided personalized customer consultation in a high-traffic environment by identifying customer needs, answering questions, and guiding customers toward appropriate products and services.
- Managed more than 150 flooring and blinds orders involving in-store merchandise and specialty installation services.
- Followed up with customers throughout project completion, addressing questions and documenting order inquiries using company systems and Microsoft Excel.
- Supervised a six-member flooring department team by coordinating daily priorities, communicating product needs, and supporting department operations.
- Communicated with vendors regarding inventory availability, merchandise needs, and customer-related inquiries.
- Conducted regular department inspections using established checklists to maintain organized, safe, and compliant work areas.
- Verified measurements and order details to help ensure accuracy and prevent customer order issues.
- Assisted customers with complex projects while maintaining a professional, patient, and solutions-oriented approach.
- Safely handled merchandise weighing up to 80 pounds and operated department equipment according to established safety procedures.
Education
Bachelor of Social Work - Behavioral Sciences
Shepherd University
Skills
- Resident & Customer Service
- Healthcare & Family Communication
- Appointment & Transportation Coordination
- Daily Living Support
- Care & Service Coordination
- Telephone Communication
- Documentation & Record Accuracy
- Microsoft Excel
- Microsoft PowerPoint
- Inventory Management
- Order Processing & Accuracy
- Problem Solving
- Time Management
- Multitasking
- Team Collaboration
- Safety & Compliance
- Confidential & Professional Communication
Timeline
In Home Private Caregiver
Private Family Care
10.2024 - 03.2026
Order Fulfillment Associate
Lowe's Home Improvement
04.2024 - 10.2024
Floor & Decor Sales Associate
Home Depot
08.2020 - 03.2023
Bachelor of Social Work - Behavioral Sciences
Shepherd University