Peter Wyatt
Temple
Summary
Dynamic Senior Operations Leader with Chick-fil-A Restaurants, excelling in troubleshooting and preventive maintenance. Proven ability to enhance customer relationships and ensure compliance. Skilled in network troubleshooting and prioritizing work orders, I effectively coordinate operations and foster team accountability, driving operational excellence in high-pressure environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Operations Leader / Associate Director in Training
Chick-fil-A Restaurants
Roanoke
09.2021 - Current
- Led daily operations in a high-volume environment with responsibility for cleanliness, safety, and equipment uptime, including first-level facilities and systems response
- Responded to time-sensitive operational issues requiring immediate troubleshooting and resolution across IT, facilities, and building systems
- Diagnosed and resolved issues with POS systems, printers, networks, mobile devices, and facility equipment; performed hands-on IT hardware and software troubleshooting
- Assisted with troubleshooting industrial HVAC/AC units, including clearing error codes, diagnosing faults, resetting systems, and coordinating vendor service
- Coordinated repairs, preventive maintenance, inventory counts, vendor communication, and service calls for specialized equipment
- Maintained organized schedules, documentation, and compliance records
- Trained and supervised team members, emphasizing procedures, accountability, safety awareness, and professional conduct
- Served as a primary escalation point for 'something broke—please fix it' situations, responding calmly to urgent operational and facilities issues
- Experience directly transferable to apartment maintenance coordination, leasing office operations, and resident support.
Hands-On Maintenance & Facilities Experience
- Current
- Installed and replaced locks, door hardware, hinges, and access components in residential and church facilities
- Assisted with installation, maintenance, and troubleshooting of security camera systems and monitoring equipment
- Ran and terminated Ethernet, camera, and low-voltage cabling, including routing, securing, and testing
- Responded independently to maintenance issues reported as broken or malfunctioning and carried repairs through to resolution
- Supported church facilities upkeep including preventive maintenance, minor repairs, and troubleshooting
- Performed routine home maintenance: repairs, replacements, diagnostics, and general property upkeep
- Experienced with hand tools and power tools; comfortable with basic electrical, mechanical, and hardware troubleshooting
- Automotive maintenance and repair on vehicles, including electrical diagnostics
Technology & Property Systems Experience
- Current
- Hands-on IT troubleshooting across hardware and software (workstations, peripherals, POS, mobile devices)
- Network and connectivity troubleshooting (switches, cabling, device configuration)
- Managing user access, device configuration, and basic system administration
- Developing and maintaining websites and internal tools
- Creating clear documentation and procedural guides
- Well-suited for modern leasing software, maintenance ticketing systems, access control, HVAC monitoring interfaces, and property technology platforms.
Education
Some College (No Degree) - Business Administration
Point University
Point University, GAHigh School Diploma -
Homeschool
Trophy Club, TXSkills
- Work order response & prioritization
- Network troubleshooting
- Customer relationship development
- Preventive & corrective maintenance
- Locks, doors & access hardware
- Security cameras & low‑voltage systems
- Resident & customer service
- Property technology systems
- Safety, security & compliance
- Documentation & follow‑through
- Reliability & accountability
- Resident communication & phone etiquette
- Scheduling & coordination
- Inventory control
- Safety standards & compliance
- Documentation & reporting
- Heavy lifting & outdoor work
- Professional appearance & conduct
Certification
- ServSafe Manager, 12/31/28
- Driver’s License, Non-CDL Class C
Availability
Open to full-time employment. Available for maintenance or leasing roles. Willing to train, grow, and commit long-term to the property.
Personal Information
Authorized To Work: U.S.
Languages
English
Native/ Bilingual
Spanish
Professional
Czech
Elementary
Latin
Professional
Timeline
Senior Operations Leader / Associate Director in Training
Chick-fil-A Restaurants
09.2021 - Current
Hands-On Maintenance & Facilities Experience
- Current
Technology & Property Systems Experience
- Current
Some College (No Degree) - Business Administration
Point University
High School Diploma -
Homeschool