Madalin Angol
Colorado Springs,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Active Duty Air Force - Scheduling
USAF
05.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Para Pro
Pea Ridge
01.2023 - 05.2023
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Call Center Manager
Agero
11.2019 - 10.2022
- Improved customer satisfaction ratings by implementing effective call center strategies and employee training programs.
- Streamlined call center operations for increased efficiency through optimizing scheduling, staffing, and performance tracking processes.
- Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
- Increased sales conversion rates by implementing targeted cross-selling and upselling techniques for agents to utilize during calls.
Para/ Coach
CMCSS
11.2021 - 05.2022
- Enhanced team performance by developing and implementing effective coaching strategies.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Reduced player injury rates with the implementation of tailored warm-up routines and strength conditioning exercises.
- Improved team cohesion by organizing regular bonding activities and fostering a supportive environment.
Registrar
District 11
05.2017 - 05.2019
- Streamlined registration processes by implementing efficient online systems and reducing wait times.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Facilitated seamless course enrollment for students with timely processing of requests and effective communication.
- Enhanced student satisfaction by addressing concerns promptly, providing solutions, and offering guidance on registration matters.
Education
Bachelor of Science - Secondary Science
Western Governors University
Salt Lake City, UT05.2025
Certificate - Dental Assisting
Colorado Springs Dental Assisting School
Colorado Springs 09.2019
Skills
- Recordkeeping
- Quality Assurance
- Analytical and Critical Thinking
- Attention to Detail
- Supervision and leadership
Timeline
Active Duty Air Force - Scheduling
USAF
05.2023 - Current
Para Pro
Pea Ridge
01.2023 - 05.2023
Para/ Coach
CMCSS
11.2021 - 05.2022
Call Center Manager
Agero
11.2019 - 10.2022
Registrar
District 11
05.2017 - 05.2019
Bachelor of Science - Secondary Science
Western Governors University
Certificate - Dental Assisting
Colorado Springs Dental Assisting School