Madaline Hoelscher
Battle Creek,MI
Summary
Dedicated and hard-working college senior with experience in sales, insurance, digital media creation, hospitality, customer service, athletics and website design. Quickly applies communication, teamwork, dependability, and strong time-management to deliver polished digital content and customer-focused solutions. Seeks opportunities to expand technical skills and take on responsibilities that drive measurable results and team success.
Overview
7
7
years of professional experience
Work History
Athletics Website Manager/Designer
Battle Creek Public Schools
Battle Creek, MI
08.2025 - Current
- Designed mobile-first athletics pages to improve accessibility and reduce page load times, increasing fan access and engagement.
- Partnered with coaches and communications staff to create structured content workflows, shortening update cycles and improving event accuracy.
- Established standard procedures for photo and video handling to speed media retrieval and maintain consistent presentation.
- Monitors site performance and accessibility, diagnoses root causes, and applies fixes to reduce load friction and improve user experience.
- Coordinates event announcement workflows with communications to ensure timely, accurate releases that boost community attendance and parent engagement.
- Spearhead redesigns of athletics web pages to streamline event discovery, improving access paths and enabling faster information retrieval for families and staff.
Head Volleyball Coach
Team Pineapple Volleyball Club
Angola, IN
10.2023 - Current
- Analyzed opponent tendencies and practice metrics to design weekly drills that improved match execution with measurable results.
- Led coordination meetings with coaches and parents to align athlete goals, reducing scheduling conflicts and improving support systems.
- Delivered individualized coaching focused on technique correction and confidence, producing steady player performance gains.
- Mentored junior coaches and captains during drills and games to strengthen leadership and in-match decision-making.
- Implemented flexible practice modules based on player feedback and injury prevention to maintain intensity while reducing injury risk.
- Reviewed match footage to identify tactical weaknesses and adjusted game plans, achieving noticeable improvements in opponent handling.
- Collaborated with directors and parents to resolve issues and improve player outcomes on and off the court.
- Coordinated tournaments logistics including travel and hotel arrangements to ensure timely team participation and smooth operations.
Waitress
Glendarin Golf Course
Angola, IN
08.2025 - 01.2026
- Optimized table assignments by party size and dining time to improve turnover predictability and guest consistency.
- Managed cash handling and completed nightly reconciliation with documented checks to protect revenue integrity and prevent discrepancies.
- Coordinated with kitchen staff to streamline meal sequencing, reducing order corrections and improving service flow.
- Uses targeted menu guidance and tasting descriptions to encourage add-on selections, enhancing guest satisfaction and boosting average checks.
- Facilitates clear shift briefings and sidewalk coordination to ensure consistent service handoffs and reduce on-floor confusion during rush periods.
Pro Shop Attendant/Waitstaff
Medalist Golf Club
Marshall, MI
05.2025 - 01.2026
- Coordinated kitchen and floor timing to improve table turnover and boost guest satisfaction with smoother service.
- Performed daily inventory spot-checks and recorded variances to maintain product availability and order accuracy.
- Supported setup, graduation parties, dinners, and golf outings by delivering consistent service across diverse event types.
- Managed member requests and escalations decisively, restoring positive relations while upholding club standards.
Volleyball Camp Instructor
Battle Creek Parks and Rec
Battle Creek, MI
12.2019 - 06.2025
- Implemented skill-specific station rotations to address varied abilities, producing measurable technique gains and higher engagement.
- Coached and mentored junior staff during sessions, increasing instructional confidence and sustaining program quality.
- Designed short-term clinics teaching strategic play concepts, improving competitive readiness and creating new progression paths.
- Led daily warm-up and conditioning routines aligned to camp objectives, reducing on-court fatigue and improving player readiness.
Receptionist
Battle Creek Parks and Rec
Battle Creek, MI
05.2024 - 08.2024
- Implemented a streamlined check-in process that reduced lobby congestion and improved program start times.
- Monitored facility usage and compiled concise daily reports to inform scheduling and resource allocation.
- Coordinated front-desk and registration workflows with program leaders to prevent double-bookings and maintain on-time events.
- Greeted visitors and provided clear program and amenity guidance that increased community participation and repeat visits.
- Oversaw waterpark and fitness areas during shifts, ensuring safety and operational continuity with other staff.
- Opened and closed buildings, managed event logistics, and assisted guests with transit and program questions to support summer operations.
Education
Bachelors - Marketing
Trine University
Angola, IN05-2026
Dual Enrolled - undefined
Kellogg Community College
Battle Creek, MI05-2026
High School Diploma - undefined
St. Philip Catholic Central
Battle Creek, MI05-2023
Skills
- Social Media Marketing
- Project Management
- Public Speaking
- Event Coordination
- Leadership Development
- Content Strategy
- Coaching Techniques
- Team Building
- Conflict Resolution
- Interpersonal Skills
- Communication
- Accountability
- Customer Engagement
- Sales
Timeline
Athletics Website Manager/Designer
Battle Creek Public Schools
08.2025 - Current
Waitress
Glendarin Golf Course
08.2025 - 01.2026
Pro Shop Attendant/Waitstaff
Medalist Golf Club
05.2025 - 01.2026
Receptionist
Battle Creek Parks and Rec
05.2024 - 08.2024
Head Volleyball Coach
Team Pineapple Volleyball Club
10.2023 - Current
Volleyball Camp Instructor
Battle Creek Parks and Rec
12.2019 - 06.2025
High School Diploma - undefined
St. Philip Catholic Central
Dual Enrolled - undefined
Kellogg Community College
Bachelors - Marketing
Trine University
Internships
- Insurance Intern, Aug 2022- May 2023
- Athletic Director Intern, Aug 2025 - Jan 2026