Madalyn Fountain
Hope,AR
Summary
I pride myself in being a driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams and making strategic improvements. Decisive leader and creative problem solver with 9 years of healthcare experience. I strive to provide the best care I can for individuals while remaining humane and not hardened to the job and people. I maintain healthy relationships with my clients and families. I enjoy benefitting the real world in hopes to work to do even more in time.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Qualified Behavioral Health Professional
Cornerstone Counseling
Nashville, AR
07.2025 - Current
- Developed personalized treatment plans to address diverse client needs and behavioral challenges.
- Conducted comprehensive assessments to evaluate mental health conditions and recommend interventions.
- Collaborated with multidisciplinary teams to coordinate care and ensure holistic support for clients.
- Provided crisis intervention strategies, effectively managing high-stress situations to safeguard client welfare.
- Implemented evidence-based practices that improved treatment outcomes for clients with complex needs.
- Streamlined documentation processes, ensuring compliance with regulatory standards and improving efficiency in record-keeping.
- Built rapport with culturally diverse populations using empathy, active listening, and nonjudgmental attitudes during counseling sessions.
- Observed and monitored client behavior and responses to treatment.
Qualified Mental Health Professional
Community Healthcore
Texarkana, TX
09.2024 - 07.2025
- Conducted comprehensive assessments to identify client needs and develop tailored treatment plans.
- Facilitated individual and group therapy sessions, fostering supportive environments for mental health improvement.
- Collaborated with interdisciplinary teams to ensure integrated approaches to client care and service delivery.
- Monitored client progress and adjusted interventions based on evolving needs and feedback.
- Aided clients in achieving personal goals by providing support, guidance, and practical assistance.
Care Coordinator
Arkansas Total Care - Centene
Little Rock, AR
07.2018 - 09.2024
- Provided case management services to ensure the delivery of quality care.
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Monitored and evaluated patient progress, adjusting treatment plans as needed.
- Maintained accurate client records in accordance with agency policies and procedures.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Conducted initial assessments and evaluations of patient's needs.
- Scheduled appointments for clients with appropriate medical specialists.
- Provided emotional support to patients dealing with difficult health issues.
Direct Support Professional
Rainbow Of Challenges
Hope, AR
12.2015 - 07.2018
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Maintained clean and well-organized environment for client happiness and safety.
Florist Assistant
The Picket Fence
Hope, ID
06.2014 - 12.2015
- Greeted customers and answered their inquiries about flower arrangements.
- Assisted with the selection of flowers, plants, cards, and other items for purchase.
- Arranged bouquets according to customer specifications.
- Prepared orders by wrapping bouquets in cellophane or tissue paper.
- Received payments from customers and provided change or receipts as required.
- Kept records of sales transactions using a cash register system.
- Maintained store shelves and displays to ensure that merchandise was organized attractively.
Sonic Car-Hop
Sonic
Hope, AR
03.2012 - 04.2014
- Greeted and welcomed customers as they arrived at the drive-in window.
- Assisted customers in selecting menu items, taking orders, and providing information about specials or new menu items.
- Prepared drinks, condiments, and food items according to restaurant standards.
- Operated cash register accurately and efficiently to process customer payments.
- Maintained cleanliness of dining area by wiping down surfaces and removing trash from tables between guests.
- Restocked supplies such as cups, napkins, straws, condiments. throughout shift.
- Followed all safety protocols when preparing food items including proper temperature control techniques.
Education
Bachelor of Science - Psychology
Texas A&M University - Texarkana
Texarkana, TX12.2023
Associate of Science -
UAHT
Hope, AR05.2019
GED -
GED
Arkansas04.2013
Skills
- Progress Monitoring
- Multidisciplinary Team Collaboration
- Care Planning
- Goal Setting
- Case Management
- Organizational Skills
- Documentation
- Medical Terminology
Affiliations
- Reading
- Outdoors activities
- Scrapbooking
Accomplishments
- My leadership has recognized for perseverance.
- Organization
Certification
- CPR certified
Education and Training
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Timeline
Qualified Behavioral Health Professional
Cornerstone Counseling
07.2025 - Current
Qualified Mental Health Professional
Community Healthcore
09.2024 - 07.2025
Care Coordinator
Arkansas Total Care - Centene
07.2018 - 09.2024
Direct Support Professional
Rainbow Of Challenges
12.2015 - 07.2018
Florist Assistant
The Picket Fence
06.2014 - 12.2015
Sonic Car-Hop
Sonic
03.2012 - 04.2014
Bachelor of Science - Psychology
Texas A&M University - Texarkana
Associate of Science -
UAHT
GED -
GED