Madalyn Harris
Denton,TX
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Jimmy John's
06.2023 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Key Holder
Crooked Crust
01.2021 - 02.2024
- Assisted in training new employees, fostering a collaborative team atmosphere.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
Service Manager
Chipotle
10.2022 - 06.2023
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Established team priorities, maintained schedules and monitored performance.
Shift Lead
Insomnia Cookies
11.2021 - 06.2022
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Ensured compliance with company policies as well as local health department regulations throughout daily operations.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Ecology for Environmental Science -
University of North Texas
Denton, TXSkills
- Detail-Orientation
- Organization
- Adaptability
- Teamwork
- Quality control
- Team building
- Proper storage and preservation
- Task Delegation
Certification
ServSafe Food Protection Manager Certification
Timeline
Assistant Manager
Jimmy John's
06.2023 - Current
Service Manager
Chipotle
10.2022 - 06.2023
Shift Lead
Insomnia Cookies
11.2021 - 06.2022
Key Holder
Crooked Crust
01.2021 - 02.2024
Ecology for Environmental Science -
University of North Texas