Madalyn Jacobs
Seattle,WA
Summary
Hardworking employee with customer service, multitasking and time management and several artistic abilities. Devoted to giving every customer a positive and memorable experience. Ambitious, career-focused, anxious to obtain a position to help launch career while achieving company goals. Friendly and reliable individual excited to take initiative and provide excellent work.
Overview
6
6
years of professional experience
Work History
Host
Table X Restaurant
Salt Lake City, UT
04.2023 - 09.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions over the phone or in person about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Barista
Table X Bread
Salt Lake City, UT
04.2023 - 09.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new employees, sharing knowledge and expertise of coffees, teas, pastries and bread.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Implemented eco-friendly practices, significantly reducing waste and promoting sustainability within the bakery.
Florist
Twigs Floral Company
Salt Lake City, UT
01.2023 - 02.2023
- Maintained portfolios of artistic work to demonstrate styles, interests and abilities.
- Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
Florist
Cactus and Tropicals
Salt Lake City, UT
10.2021 - 02.2023
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Utilized floral design techniques to craft unique floral arrangements.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Communicated effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Managed daily opening and closing of floral shop to prepare for incoming customers and balance payments.
Lead Hostess
Hidden Valley Country Club
Draper, UT
05.2018 - 08.2018
- Greeted incoming guests to escort to assigned dining area and present menus.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Education
High School Diploma -
Olympus High School
Salt Lake City, UT06.2021
Skills
- Customer Service-Oriented
- Consultative Sales Techniques
- Detail Oriented
- Effective Time Management
- Friendly, Positive Attitude
- Team Collaboration
Timeline
Host
Table X Restaurant
04.2023 - 09.2024
Barista
Table X Bread
04.2023 - 09.2024
Florist
Twigs Floral Company
01.2023 - 02.2023
Florist
Cactus and Tropicals
10.2021 - 02.2023
Lead Hostess
Hidden Valley Country Club
05.2018 - 08.2018
High School Diploma -
Olympus High School