Madalyn Jones
Guthrie,OK
Summary
I am a dedicated and versatile professional with a proven track record in customer service as a server, hands-on experience as a veterinary assistant, and expertise in event management. Known for exceptional communication skills, attention to detail, and the ability to thrive in fast-paced environments. I demonstrate a strong commitment to teamwork and delivering outstanding service, whether caring for animals, enhancing guest experiences, or coordinating successful events. I am passionate about creating positive outcomes and ensuring satisfaction in every role. a motivated employee, I am committed to giving every customer a positive and memorable experience, and I am always willing to go beyond to ensure their satisfaction.
Overview
5
5
years of professional experience
Work History
Server
Buffalo Wild Wings
I-35 Frontage
12.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Event Assistant
Interconnections
Oklahoma City, OK
11.2020 - Current
- Performed event coordination for larger parties and gatherings.
- Directed team to set up and keep banquet space clean and presentable for guests.
- Handled clients' deposits and payments with organized approach and good recordkeeping abilities.
- Helped organize corporate events for companies.
- Created power point presentations for charity events.
- Maintained ambitious standards of customer service during high volume work shifts and fast-paced operations.
- Greeted guests by name with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Veterinary Assistant
Edmond East Animal Hospital
Edmond, OK
07.2023 - 12.2023
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
- Participated continuing education training seminars workshops conferences advance knowledge stay current industry trends best practices.
Server
Charleston's
Oklahoma City
05.2023 - 11.2023
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Fast-paced environment with emphasis on guest perception.
- Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Used suggestive selling techniques to promote add-on sales.
- Helped customers find specific products and offered suggestions.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Event Management Intern
Borrowed Charm
Oklahoma City, OK
06.2020 - 08.2022
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained flexible work schedule to meet event needs.
- Worked with professional and trade associations to create memorable and successful events.
- Directed clients with schedule of events and assisted on keeping on track.
- Organized brainstorming sessions between cross-functional teams to develop strategy and creative ideas for future events.
Education
No Degree - Esthetician
Oklahoma Central College
OKC04-2025
Associates - Marketing
University of Central Oklahoma
Edmond, OK05.2024
No Degree - Biology
Southwestern College
Winfield, KS07.2023
High School Diploma -
Guthrie High School
Guthrie, OK05.2022
Skills
- Restaurant experience
- Well guest relations
- Great food & beverage running
- Excellent work ethic
- Reliable & trustworthy
- Positive attitude
- Communications
- Social Media
- Event design
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Creativity and Adaptability
- Critical Thinking
- Team Collaboration
Timeline
Veterinary Assistant
Edmond East Animal Hospital
07.2023 - 12.2023
Server
Charleston's
05.2023 - 11.2023
Server
Buffalo Wild Wings
12.2022 - Current
Event Assistant
Interconnections
11.2020 - Current
Event Management Intern
Borrowed Charm
06.2020 - 08.2022
No Degree - Esthetician
Oklahoma Central College
Associates - Marketing
University of Central Oklahoma
No Degree - Biology
Southwestern College
High School Diploma -
Guthrie High School