MADALYN KELLEN
Bowling Green,KY
Summary
Energetic, compassionate, and eager-to-learn individual with strong passion for helping patients achieve their physical health goals. Well-versed in human anatomy and physiology, coupled with hands-on skills in therapeutic exercise and patient care. Committed to making meaningful impact on patient recovery and quality of life. Ready to use and develop skills in assisting patients all around with their physical health.
Overview
3
3
years of professional experience
Work History
Sales Associate
Scrubs Express
Bowling Green, KY
03.2026 - Current
- Provided exceptional customer service to enhance shopping experience and foster brand loyalty.
- Collaborated with team members to achieve sales targets and maintain store performance.
- Resolved customer inquiries and complaints, ensuring satisfaction and building positive relationships.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Sales Associate
American Eagle Outfitters, Inc
Bowling Green, KY
09.2024 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained visual merchandising standards to promote brand image and attract customers.
- Processed transactions accurately using point-of-sale system to ensure efficient sales operations.
- Collaborated with team members to achieve store sales goals through effective communication.
- Organized stockroom and replenished inventory on sales floor to optimize product availability.
Customer Service Representative
Lowes Home Improvment
Henderson, KY
05.2023 - 08.2024
- Assisted customers in product selection and provided solutions to inquiries, ensuring a positive shopping experience.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Educated customers on product features and benefits, facilitating informed purchasing decisions.
- Collaborated with team members to maintain organized merchandise displays, improving store aesthetics and accessibility.
Education
Bachelor of Science - Health Science
Western Kentucky University
Bowling Green, KY05-2026
High School Diploma - undefined
Henderson County High School
Henderson, KY05-2021
Skills
- Customer engagement
- Team collaboration
- Effective communication
- Adaptability to change
- Problem-solving skills
- Excellent people skills
- Outgoing personality
- Multi-tasking strength
- Relationship building
EXPERIENCE
Completed a semester-long observation at Benchmark Physical Therapy, learning to assist with therapeutic exercises, uphold proper sanitation, and help ensure a positive patient experience.
Timeline
Sales Associate
Scrubs Express
03.2026 - Current
Sales Associate
American Eagle Outfitters, Inc
09.2024 - Current
Customer Service Representative
Lowes Home Improvment
05.2023 - 08.2024
High School Diploma - undefined
Henderson County High School
Bachelor of Science - Health Science
Western Kentucky University