Madalyn Koerber
Hermitage,PA
Summary
Proven leader with a track record of enhancing team productivity and efficiency at Giant Eagle. Excelled in motivational leadership and performance monitoring, leveraging Microsoft Office Suite to surpass goals. Skilled in fostering high-performance teams and reducing financial discrepancies, demonstrating both critical hard and soft skills. Achieved significant improvements in customer service and operational workflows.
Overview
12
12
years of professional experience
Work History
Assistant Team Leader
Giant Eagle
02.2022 - Current
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
- Worked with customer service representatives to handle escalated customer issues.
- Managed team workload to reach targets for specific tasks.
- Worked with customer service to handle escalated customer issues.
Assistant Manager
Dunkin' Donuts
02.2019 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Team Member
Sheetz
06.2018 - 10.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Crew Member
Dunkin' Donuts
06.2017 - 04.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Shift Supervisor
KFC
08.2012 - 06.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
High School Diploma -
PA Cyber Charter School
Midland, PA05.2013
Skills
- Performance monitoring
- Microsoft Office Suite
- Motivational Leadership
- Microsoft Windows XP professional
Timeline
Assistant Team Leader
Giant Eagle
02.2022 - Current
Assistant Manager
Dunkin' Donuts
02.2019 - 01.2022
Team Member
Sheetz
06.2018 - 10.2018
Crew Member
Dunkin' Donuts
06.2017 - 04.2018
Shift Supervisor
KFC
08.2012 - 06.2017
High School Diploma -
PA Cyber Charter School