Madalyn Leyva

Work History

Abbeville Dentistry

10.2021 - 03.2022

Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
Scheduled and confirmed patient appointments.

Familia Dental

10.2014 - 10.2018

Explained treatment procedures and instructed patients on home care guidelines.
Sterilized rooms and prepped equipment and instruments for more than eight procedures daily.
Prepared patient x-rays and images for dentist review.
Documented patient dental health information, medical history, and vital signs for future reference.
Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
Scheduled and confirmed patient appointments.
Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Assisted in chair-side dental procedures by filling cavities and taking impressions.
Verified patient insurance eligibility and benefits.
Designed dental report card to explain patient dental health status and treatment plans.

Kiddos Shoes

05.2013 - 08.2014

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Managed returns, exchanges and refunds in accordance with store policy.
Answered customer questions about sizing, accessories, and merchandise care.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Solved customer challenges by offering relevant products and services.
Engaged with customers to effectively build rapport and lasting relationships.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Listened to customer needs and desires to identify and recommend optimal products.