Summary
Overview
Work History
Education
Skills
Timeline
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MADALYN ORTIZ

BECKER,MN

Summary

A knowledgeable and dedicated customer service professional with extensive experience in the student safety industry. Am a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Am motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Have knowledgeable in the use of common office equipment and know the basics of excel, word, etc. Have exceptional organizational skills and attention to detail are a strong skill. Am willing to go above and beyond to meet tight deadlines and achieve company objectives. Am capable of quickly adapting to the changing needs of fast- paced, growing businesses and organizations.

Overview

7
7
years of professional experience

Work History

TRIP COORDINATOR

Vision Transportation Of Elk River
01.2017 - Current
  • Handled complex situations calmly under pressure while maintaining the highest level of professionalism throughout all interactions.
  • Developed strong relationships with vendors to ensure seamless execution of travel plans.
  • Maintained a high level of client satisfaction by consistently delivering well-organized and memorable experiences.
  • Worked remotely and in the office.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Dump Truck Driver

Park Construction Company
06.2019 - 11.2021
  • Maintained a safe work environment by adhering to company safety protocols and traffic regulations during transport.
  • Promoted a positive working relationship with clients through professional communication and consistent adherence to deadlines.
  • Ensured accurate documentation by maintaining detailed records of all transported loads, distances traveled, and hours worked.

Education

High School Diploma -

Monticello High School
Monticello, MN
06.2018

Skills

  • Customer Service
  • Microsoft Office
  • Problem Solving
  • Building Customer Trust and Loyalty
  • Creative Problem Solving
  • Cost Calculation
  • Organizational Skills
  • Teamwork and Collaboration

Timeline

Dump Truck Driver

Park Construction Company
06.2019 - 11.2021

TRIP COORDINATOR

Vision Transportation Of Elk River
01.2017 - Current

High School Diploma -

Monticello High School

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MADALYN ORTIZ