Madalyn Overstreet
Bedford,VA
Summary
Dynamic customer service professional with a strong foundation in delivering exceptional service in fast-paced environments. Expertise in efficiently managing multiple tasks while upholding high standards of detail and quality. Recognized for fostering teamwork and adaptability, contributing to seamless operations and enhanced customer satisfaction. Committed to creating positive experiences that drive loyalty and support success.
Overview
4
4
years of professional experience
Work History
To-Go Server
Logan's Roadhouse
09.2025 - Current
- Delivered timely and accurate food orders to customers in high-volume environment.
- Collaborated with kitchen staff to ensure seamless communication and order accuracy.
- Monitored inventory levels and restocked supplies as needed to support operations.
- Provided exceptional customer service, resolving issues promptly to enhance satisfaction.
- Implemented process improvements that streamlined order delivery efficiency and reduced wait times.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
Head Cashier
Lowe's Home Improvement
11.2024 - 08.2025
- Supervised cash handling procedures to ensure accuracy and compliance with company policies.
- Trained and mentored new cashiers on customer service best practices and operational protocols.
- Monitored register performance and addressed discrepancies to maintain financial integrity.
- Resolved customer inquiries and complaints promptly, maintaining high levels of satisfaction.
- Collaborated with management to develop schedules that optimized labor resources during peak hours.
Cashier/Sales Associate
Dollar General
04.2024 - 11.2024
- Processed customer transactions efficiently and accurately using point-of-sale system.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction by providing efficient and accurate transactions.
Cashier
Walmart
11.2022 - 04.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained knowledge of product promotions and sales to enhance customer experience.
- Assisted customers with inquiries and resolved issues promptly to ensure satisfaction.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Seller/Cashier
Bath & Body Works
02.2024 - 03.2024
- Provided exceptional customer service, enhancing shopping experiences and building customer loyalty.
- Maintained product knowledge to assist customers with informed purchasing decisions.
- Analyzed sales trends to identify opportunities for upselling and cross-selling products effectively.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
Subway Sandwich Artist/Shift Leader
Subway
07.2021 - 10.2022
- Ensured food safety and sanitation practices were consistently followed during food preparation.
- Trained new employees on sandwich preparation techniques and company policies.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Collaborated with team members to maintain a smooth workflow during busy hours.
Education
High school diploma or GED -
Liberty High School
Bedford, VA07-2024
Skills
- Certified in CPR
- 2 years of Medical Terminology experience
- Customer-focused retail sales
- Point of sale operations
- Shift Management
- Service excellence
- Efficient cash transactions
- Proficient in managing multiple tasks
- Food handling skills
- Cleanliness standards
- Detail-oriented
- Money handling
- Customer satisfaction
Timeline
To-Go Server
Logan's Roadhouse
09.2025 - Current
Head Cashier
Lowe's Home Improvement
11.2024 - 08.2025
Cashier/Sales Associate
Dollar General
04.2024 - 11.2024
Seller/Cashier
Bath & Body Works
02.2024 - 03.2024
Cashier
Walmart
11.2022 - 04.2024
Subway Sandwich Artist/Shift Leader
Subway
07.2021 - 10.2022
High school diploma or GED -
Liberty High School