Madalyn Peters
Flagstaff,AZ
Summary
Dynamic front-of-house team leader with a focus on training and mentoring staff to deliver outstanding service. Known for strong organizational skills and a proactive approach to problem resolution, significantly improving customer satisfaction.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Front of House Employee
The Juice Pub and Eatery
Flagstaff, AZ
12.2024 - 04.2026
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
- Processed orders efficiently using point-of-sale system, minimizing wait times for customers.
- Assisted in maintaining cleanliness and organization of dining area, promoting a welcoming atmosphere.
- Helped with prep work and preparing food.
Front of House Employee
Eat Up Drive In
Phoenix, AZ
01.2022 - 08.2024
- Assisted in maintaining cleanliness and organization of dining area, promoting a welcoming atmosphere.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to guests.
- Addressed customer inquiries and resolved issues promptly, enhancing overall dining experience.
- Trained new team members on operational procedures and customer service standards effectively.
Front of House Team Leader
Crumbl
Phoenix, AZ
05.2021 - 12.2022
- Led front-of-house operations to ensure exceptional customer service and satisfaction.
- Trained and mentored team members in operational procedures and customer engagement techniques.
- Enhanced customer satisfaction by delivering exceptional service and addressing concerns promptly.
Education
Bachelor of Arts - Creative Media And Film
Northern Arizona University
Flagstaff, AZ05.2027
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Team collaboration
- Multitasking and organization
Certification
- Food Handlers Card
Timeline
Front of House Employee
The Juice Pub and Eatery
12.2024 - 04.2026
Front of House Employee
Eat Up Drive In
01.2022 - 08.2024
Front of House Team Leader
Crumbl
05.2021 - 12.2022
Bachelor of Arts - Creative Media And Film
Northern Arizona University