Madalyn West
United Home Care
Jacksonville,NC
1
Certification
5
years of professional experience
Detail-oriented professional with experience in customer service and patient care. Skilled in professional communication and documentation management, ensuring compliance and accuracy. Ready to leverage strengths in order to ensure positive client interactions.
Work History
Certified Nursing Assistant
3 Years 11 Months- Managed patient record accuracy and confidentiality to uphold compliance with HIPAA and documentation requirements.
- Demonstrated outstanding bedside manner by assisting patients and families in navigating concerns and ensuring professional interactions with healthcare teams.
- Delivered exceptional direct patient care to enhance quality of life, focusing on activities of daily living, physical therapy, and memory support.
Media Intern/Front Desk Receptionist
5 Months- Oversaw front desk operations by greeting clients, answering phone calls, scheduling appointments, and delivering exceptional customer service.
- Maintained organized electronic and physical files. Performed data entry tasks effectively. Assisted with preparation of office documents while maintaining accuracy.
- Produced innovative social media posts aimed at enhancing brand recognition and fostering community interaction across various channels.
- Implemented strategic initiatives to enhance online visibility, fostering greater engagement with property listings.
Sales Associate
1 Year 2 Months- Cultivated positive customer interactions by providing customized service and relevant product recommendations.
- Oversaw inventory management to ensure optimal stock levels and effective product presentation.
- Implemented onboarding processes for new hires, focusing on sales techniques and store policies to strengthen team dynamics.
- Investigated and resolved customer inquiries and complaints efficiently, contributing to improved customer satisfaction.
- Established and nurtured customer connections to enhance loyalty and retention.
Education
Bachelor of Science - Mass Communication/ Public Relations
- Graduated Magna Cum Laude
- Marine Corps Scholarship Foundation Scholarship Recipient
- Fisher House Foundation Scholarship Recipient
- Elected Captain of Barton College cheerleading team
- Capstone Project: S.P.A.R.K Clothing communications plan. I developed a strategic communications plan for a student ran clothing business experiencing limited visibility and inconsistent brand direction, with a focus on strengthening customer engagement and long term growth.
Skills
Reliable Team Player
Documentation Preparation and Management
Data Entry and Database Management
Scheduling and Calendar Management
Professional Email Correspondence
Client Relations
Professional Verbal and Written Communication
Research and Information Analysis
Attention to Detail
Confidentiality and Privacy Compliance
Proficient in All Microsoft Office Applications
Certification
- CNA - Certified Nurse Assistant
Timeline
Media Intern/Front Desk Receptionist
Nest Finders Property Management
08.2025 - 01.2026Read More
Certified Nursing Assistant
United Home Care
08.2022 - 07.2026Read More
Sales Associate
Shimmer Boutique
05.2021 - 07.2022Read More
Barton College
Bachelor of Science from Mass Communication/ Public Relations
Read More