Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

Madalyn Zomberg

Grand Rapids,MI

Summary

Recent graduate with a bachelor's degree in Marketing, looking to use my knowledge of asset management, account receivable handlings, personable customer service skills in my future professional endevors

Overview

7
7
years of professional experience

Work History

Operations Coordinator

Penske Truck Leasing
Cincinnati, OH
01.2023 - Current
  • Collected account receivables for consumer rental accounts via phone, email, excel, AS 400
  • Lead the sold unit preparation process in ways of locating the unit, scheduling the physical preparation, coordinating the pick up with business customers
  • Developed and implemented risk management polices and procedures within rental product line
  • Managed Department of Transportation certifications, ensured all drivers were compliant with current Department of Transportation guidelines
  • Analyze consumer rental accounts to determine whether it is considered delinquent
  • Prepare and send notifications of payments past due.
  • Place phone calls to customers to remind them of payments, account balances, utilizing credits and dispute handling

Management Trainee

Penske Truck Leasing
Grand Rapids, MI
05.2022 - 01.2023
  • Managed and optimized rental vehicle product line to household and consumer customers in methods of scheduling, routing and vehicle assignments
  • Meticulously inspected rental fleet for quality of vehicle performance, as well as identified any potential safety risks or defects to product line

Hostess

Everyday People Café
Bowling Green
03.2021 - 04.2022
  • Seat incoming guest and direct the flow of operations within the café
  • Buss tables as guest depart, and handling cash and credit transactions.

Shift Leader

FAROS ITALIAN PIZZA
Grand Rapids
06.2017 - Current
  • Train 10 new employees on skills necessary to manage cash register, customer service, and support kitchen staff
  • Operate cash register with 100% accuracy processing over $5,000 in transactions per week
  • Communicate with over 100 customers per week, by taking orders and addressing concerns about the restaurant’s COVID-19 policies, in order to maintain success of the local business.

Inventory Control and Quality Assurance

AMAZON
Caledonia
06.2020 - 08.2020
  • Count warehouse inventory with rates above 800 units per hour, assuring the accuracy of order fulfillment
  • Handle processing and handling of misplaced and damaged products according to company regulations, in order to assure the quality of goods
  • Measure transaction integrity and provide feedback to operations in order to support and improve warehouse processes.

Election worker

CITY OF GRAND RAPIDS
Grand Rapids
11.2016 - 08.2018
  • Work 6 elections ranging from primary to general in order to assist in participation in the Democratic process
  • Handle citizens’ private information, concerns, and questions professionally and patiently, in accordance with federal regulations
  • Proficient in all areas of voting process including E-Poll Book certified, and tabulation.

Education

Bachelor of Science in Business Administration - Marketing

BOWLING GREEN STATE UNIVERSITY

Skills

  • Microsoft Excel
  • Microsoft Word
  • Powerpoint
  • AS 400
  • Social Media Marketing
  • Time Management
  • Cash Handling
  • Management Experience
  • Customer Service
  • Project Management
  • Communication

Projects

Rental Accounts Receivable Blitz

  • Developed and successfully carried out Account Recivable Blitz for all rental accounts in our district
  • Collected $54,000 of aging debt, obtained an additional $250,000 in promised revenue

Rental Risk Meetings

  • Biweekly meeting with various department executives presented and implemented risk mitigation procedures to ensure compliance with laws and company polices

Timeline

Operations Coordinator

Penske Truck Leasing
01.2023 - Current

Management Trainee

Penske Truck Leasing
05.2022 - 01.2023

Hostess

Everyday People Café
03.2021 - 04.2022

Inventory Control and Quality Assurance

AMAZON
06.2020 - 08.2020

Shift Leader

FAROS ITALIAN PIZZA
06.2017 - Current

Election worker

CITY OF GRAND RAPIDS
11.2016 - 08.2018

Bachelor of Science in Business Administration - Marketing

BOWLING GREEN STATE UNIVERSITY

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Madalyn Zomberg