Madalynn Betts
Queen Creek,AZ
Summary
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lead Restaurant Hostess / Server Assistant
Bourbon & Bones
Gilbert, AZ
12.2020 - 10.2022
- Warmly and professionally greet guests, schedule/review all reservations, planned seating arrangements prior to dinner service, attune to wait times to ensure a smooth night, take phone orders for takeout, check for food to be ready, confirm food made correctly before handing to guest, communicate clear and professionally, effectively listen
- Responsible for all training of new Host/Hostesses
- Deliver exceptional service to guests by assisting with their needs promptly and courteously
- Delivering food and beverages to guests' tables with precision and attention to detail
Restaurant Hostess
Truland Burgers & Greens
Chandler, AZ
05.2020 - 12.2020
- Warmly and promptly greet customers when they arrive at the restaurant, escort to tables, provide menus and clean/bus tables upon guest departure
- Manage in-person and telephone guest inquiries, customer service requests, reservation requests and handling of to-go orders
- Relaying messages to the server about any guest preferences or requirements
- Train new host and hostesses on service policies
Education
Bachelors of Science in Nursing -
Arizona State University
Tempe, AZ05.2026
Some College (No Degree) -
Perry High School
Gilbert, AZSkills
- Communication
- Efficient with technology
- Proficient Leadership Skills
- Effective Time Management
- Respectful
- High-Pressure Performance
Affiliations
- Alpha Chi Omega Sorority, Arizona State University, 08/2022 to Current
- Competitive Cheer, Arizona Element East, 05/2016-05/2020
- Varsity Spiritline, Perry High School, 2018-2019
- Chandler Service Club, Flower Girl Program, 07/2021, 04/2022
Certification
- CPR & First Aid, American Heart Association
- STOP The Bleed, American College of Surgeons
Accomplishments
- Dean's List, Arizona State University, 2022-2024
- 4.0 Student Award, Perry High School, 2018-2021
Timeline
Lead Restaurant Hostess / Server Assistant
Bourbon & Bones
12.2020 - 10.2022
Restaurant Hostess
Truland Burgers & Greens
05.2020 - 12.2020
Bachelors of Science in Nursing -
Arizona State University
Some College (No Degree) -
Perry High School
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