Madalynn Caldwell
Yukon,OK
Summary
Detail-oriented and customer-focused Pharmacy Technician with 2 years of experience in healthcare operations, insurance claims resolution, and pharmacy benefit management. Proven track record of navigating complex insurance processes, analyzing prescription data, and resolving coverage discrepancies to optimize patient outcomes. Skilled in data entry, EHR systems, and pharmacy software, with growing expertise in Excel, healthcare compliance, and data analysis tools. Now seeking to leverage strong problem-solving, technical, and communication skills in an insurance or data analytics role.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
Walgreens
Newcastle, OK
07.2023 - Current
- Delivered high-quality customer service by resolving insurance and prescription issues efficiently, balancing patient needs with insurance requirements in a fast-paced environment.
- Acted as a liaison between patients, prescribers, and insurance companies to resolve coverage and billing issues, demonstrating strong communication and conflict resolution skills.
- Ensured accuracy in medication dispensing and patient records, reducing prescription errors and maintaining compliance with healthcare data regulations (HIPAA).
- Interpreted and resolved third-party insurance rejections, improving claims acceptance rates and minimizing reimbursement delays.
- Navigated multiple software systems to coordinate patient care and insurance billing, including pharmacy systems, electronic health records (EHR), and payer portals.
Merchandiser
Sam's Club
Oklahoma City, OK
07.2022 - 07.2023
- Conducted regular inventory checks to maintain accurate stock levels.
- Performed regular price checks on select items throughout the store location.
- Maintained a clean and organized work environment at all times.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
Education
Bachelor of Arts - Mathematics
University of Oklahoma
Norman, OKYukon High School
Skills
- Problem solving
- Attention to detail
- Insurance and claims handling
- Time management
- Statistical analysis
- Customer service
- Data entry and accuracy
- Technical skills: Microsoft Excel, SQL, R, Python
Timeline
Pharmacy Technician
Walgreens
07.2023 - Current
Merchandiser
Sam's Club
07.2022 - 07.2023
Bachelor of Arts - Mathematics
University of Oklahoma
Yukon High School
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