Madalynn F. Johnson
Quincy,KY
Summary
Results-driven professional with a proven track record of delivering high-quality work in fast-paced environments. Demonstrates strong problem-solving skills and effective communication. Adapts quickly to changing circumstances while consistently contributing to team and organizational objectives.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pickup Clerk
Kroger
Portsmouth, OH
10.2025 - Current
- Processed customer orders promptly and accurately.
- Engaged with customers to enhance shopping experiences by addressing individual needs and preferences.
- Assisted customers with inquiries and complaints in a professional manner.
- Collaborated with team members to streamline customer service processes and improve satisfaction.
- Maintained cleanliness and order in the store environment.
- Welcomed visitors warmly at the entrance, providing assistance as needed. in a friendly and professional manner while directing them appropriately.
- Managed multi-line telephone system, efficiently routing calls to appropriate personnel to minimize wait times.
Bookstore Sales Associate
Shawnee State Barnes and Noble
Portsmouth, Ohio
08.2024 - Current
- Engaged customers with tailored recommendations to elevate shopping experience and foster loyalty.
- Assisted customers in locating books and products throughout the store.
- Helped customers by answering questions and locating merchandise.
- Resolved customer inquiries and concerns to maintain high satisfaction and encourage repeat business.
- Processed sales transactions accurately using point-of-sale systems.
- Shared book knowledge to guide customer purchases and enhance their experience.
- Restocked shelves and organized merchandise to maintain a welcoming environment.
- Managed inventory by stocking shelves, organizing displays, and maintaining backroom storage for optimal product accessibility.
- Maintained a clean and organized store environment to ensure customer satisfaction.
- Supported online orders by pulling and ringing merchandise for shipment.
STNA
Maysville Nursing And Rehabilitation
Maysville, Kentucky
02.2025 - 04.2025
- Monitored vital signs and reported changes to nursing staff promptly.
- Supported residents in daily living activities and personal care, improving overall quality of life.
- Assisted in mobility activities, promoting independence among residents.
- Repositioned residents in bed to enhance comfort and prevent pressure ulcers using proper body mechanics.
- Provided emotional support and comfort to patients, creating a nurturing environment.
- Communicated effectively with residents to ensure comfort and well-being.
- Prepared meals and assisted patients with feeding to ensure nutritional needs were met.
- Maintained cleanliness and organization in resident rooms and common areas.
STNA Student
Vanceburg Rehabilitation and Care
Vanceburg, KY
03.2024 - 03.2024
- Delivered essential patient care services, including bathing, dressing, and grooming, to promote well-being.
- Assisted residents with daily living activities and personal care to enhance comfort and dignity.
- Supported healthcare staff with patient care tasks and provided direct patient support.
- Responded promptly to call lights and requests for assistance to provide timely support for patients and families.
- Maintained cleanliness and organization in resident living areas.
- Gained hands-on experience in patient care through accumulated clinical hours in a healthcare setting. and gained hands-on experience in patient care.
Education
High School Diploma - with Honors
Lewis County High School
Vanceburg, KY05.2024
Associate Degree in Nursing - Nursing (RN)
Shawnee State University
Portsmouth, Ohio, OHSkills
- Effective communication
- Team collaboration
- Time management
- Technical proficiency
- Problem solving
- Customer service and support
- Patient care
- Order fulfillment
- Attention to detail
- Critical thinking
- Peer relationship management
- Quality assurance
- Payment processing
- Customer satisfaction strategies
- Basic bookkeeping skills
- Creative problem solving
- Professional demeanor
- Adaptability and flexibility
- Decision making
Certification
- Certified Nursing Assistant (CNA)
- CPR Certified
Accomplishments
- Summa Cum Laude: Graduated with highest honors.
- Certified Nursing Assistant (CNA) License
- CPR Certification
Extracurricular Activities
Beta Club, Lewis County High School, 2021-2024, Secretary and Vice President: Organized meetings and events, and facilitated communication among members.
HOSA Club (Health Occupations Students of America), Lewis County High School, 2021-2024, Secretary: Managed club records, meeting minutes, and member coordination.
References
Available upon request.
Timeline
Pickup Clerk
Kroger
10.2025 - Current
STNA
Maysville Nursing And Rehabilitation
02.2025 - 04.2025
Bookstore Sales Associate
Shawnee State Barnes and Noble
08.2024 - Current
STNA Student
Vanceburg Rehabilitation and Care
03.2024 - 03.2024
High School Diploma - with Honors
Lewis County High School
Associate Degree in Nursing - Nursing (RN)
Shawnee State University