Madalynn Gross
Gresham,Oregon
Summary
Medical administrative professional with a master’s degree in healthcare administration. Expertise in organizational skills enhances communication and relationship management with providers, ensuring operational efficiency and satisfaction.
Overview
7
7
years of professional experience
Work History
Provider Relations Manager
Cigna
Chattanooga, Tennessee
08.2022 - Current
- Resolved provider inquiries and issues to ensure high satisfaction levels.
- Facilitated training sessions for new providers on systems and processes.
- Analyzed provider feedback to identify opportunities for service improvements.
- Prepared performance metric reports for internal review meetings.
- Developed positive relationships with providers to guarantee contractual compliance.
- Responded promptly to billing inquiries and claims processing from providers.
- Monitored claim denials, appeals, and grievances for accuracy and completeness.
- Coordinated resolution of complex provider disputes with internal matrix partners.
Medical Scheduler Lead OCC MED
Providence Health & Services
Portland, OR
02.2021 - 07.2022
- Collected personal and insurance information from each patient
- Coordinated schedules for eight clinical offices, managing new and follow-up patient appointments.
- Collaborated with 17 healthcare providers to meet scheduling requirements effectively.
- Verified workers' compensation insurance for patients to ensure eligibility.
Server
Arrivederci Wine & Jazz
Milwaukie, OR
01.2019 - 01.2021
- Served average of 40 patrons daily at Arrivederci Wine & Jazz restaurant with consistent recommendations for exceptional service.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and reconciling cash drawer.
Education
MBA - Healthcare Administration
Southern Oregon University
Ashland, OR05-2022
Bachelor of Science - Interdisciplinary Studies
Western Oregon
Monmouth, OR12-2020
Skills
- Organizational skills
- Personable demeanor
- Punctuality
- Supportive team member
- Problem solving
- Customer service
- Effective communication
- Flexibility
- Willingness to learn
- Time management
- Leadership
- Dependability
- Customer relationship management
Summary
Seeking a challenging and rewarding role where I can utilize my skills and strengths in the Health Insurance Payer industry to help achieve strong financial goals for the company and its members.
Timeline
Provider Relations Manager
Cigna
08.2022 - Current
Medical Scheduler Lead OCC MED
Providence Health & Services
02.2021 - 07.2022
Server
Arrivederci Wine & Jazz
01.2019 - 01.2021
MBA - Healthcare Administration
Southern Oregon University
Bachelor of Science - Interdisciplinary Studies
Western Oregon