Rachel Seward
Cedar City,UT
Summary
Accomplished Provider Relations Manager at Solera National Bank, adept in workflow analysis and fostering strong interpersonal relations. Proven track record in improving operations efficiency and customer service, leveraging computer skills and teamwork to drive results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Provider Relations Manager
Solera National Bank
12.2022 - Current
- Answered provider inquiries via email, telephone and written correspondence.
- Managed provider relations mailbox by triaging inquiries, facilitating resolution of incoming requests and forwarding requests to appropriate parties.
- Fostered strong, positive relationships with key providers by coordinating, facilitating and leading partnership meetings and identifying on-site enrollment opportunities.
- Contributed to and enhanced audit processes to maximize quality management standards.
- Identified network gaps and collaborated with recruiters to fill deficiencies.
- Streamlined operations for network expansion, identifying potential providers and negotiating contracts to onboard them efficiently.
Banking Client Advisor
Gateway First Bank
01.2022 - 11.2022
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Develop contacts of existing and potential new retail business members. Make formal presentations to potential clients.
Retail Member Services Processor
Tinker Federal Credit Union
10.2020 - 01.2022
- Created and implemented non-member loan closing processes with a checklist to ensure a faster and more accurate funding process.
- Process and fund loan application requests, open new shares, and communicate loan decisions with applicants.
- Maintained an average of over 200% annual production goal throughout 2021 with a correction ratio of less than 6%
- Cultivate a positive relationship with Merchant Retailers through thorough communication resulting in a fast and seamless closing process.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
Member Outreach Supervisor
Tinker Federal Credit Union
12.2018 - 06.2020
- Create and implement a strategic plan for employees to achieve personal and department goals and standards.
- Facilitated a bi-monthly loan review panel to confirm decisions and monitor consistency to ensure organizational policies and regulations are upheld.
- Monthly coaching sessions with employees to develop relationships, and identify appropriate solutions to educate, influence, and strengthen the financial relationship with members.
- Oversee interview, hire, and onboarding process for new employees.
- Conducted ongoing evaluation of outreach efforts to assess effectiveness and identify areas for improvement.
Education
No Degree - Liberal Arts And General Studies
Dixie State University
Saint George, UTHigh School Diploma -
Canyon View High School
Cedar City, UT05.2006
Skills
- Workflow Analysis
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Decision-Making
- MS Office
- Interpersonal Relations
- Performance Tracking and Evaluation
- Problem Resolution
- Professional and Courteous
- Managing Operations and Efficiency
Timeline
Provider Relations Manager
Solera National Bank
12.2022 - Current
Banking Client Advisor
Gateway First Bank
01.2022 - 11.2022
Retail Member Services Processor
Tinker Federal Credit Union
10.2020 - 01.2022
Member Outreach Supervisor
Tinker Federal Credit Union
12.2018 - 06.2020
No Degree - Liberal Arts And General Studies
Dixie State University
High School Diploma -
Canyon View High School
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