Madalynn Henderson
Summary
Experienced healthcare professional with expertise in clinical and administrative duties, emphasizing the delivery of high-quality results. Proficient in patient care, medical procedures, and electronic health records, I provide a strong foundation in any healthcare setting. Adept at working collaboratively and adapting to dynamic environments, enabling me to thrive in fast-paced situations. Committed to supporting medical staff and promoting patient well-being through a reliable and supportive approach.
Overview
12
12
years of professional experience
Work History
Waitress and Barista
Mama Kats Restaurant and Pie Shop
12.2012 - Current
- Effectively manage between 6 and 8 tables per hour and accurately take orders at a busy restaurant
- Direct and train a team of 20 staff members on cleanliness standards and best practices
- Assist in onboarding 2-3 new hires per year
- Contribute to creating a positive work environment
- Supervise the opening and closing of the restaurant
- Ensure customer satisfaction by providing excellent customer service
- Assist with food preparation
- Work with my team to ensure a positive dining experience for at least 50 guests per day
Medical Administrative Assistant
Perlman Clinic
01.2023 - 04.2023
- Managed scheduling for 50 providers across 19 locations
- Assisted with onboarding and registration for 20-30 patients per shift
- Provided excellent customer service to a minimum of 40 patients per shift with a helpful and friendly attitude
- Handled patient complaints and inquiries in a friendly and professional manner
- Collected insurance information and verified coverage
- Assisted with billing and coding
- Maintained accurate patient records
- Ensured confidentiality of all patient information
Medical Assistant
Exhort Health
01.2022 - 07.2022
- Warmly welcomed 20-30 patients per shift, coordinated check-in, and collected insurance information
- Worked directly with 1 physician
- Took patients' vitals, detailed medical history, and complaint details in preparation for exams
- Implemented patient education programs such as proper bandage redressing, DME use, and going over steps of minor surgeries
- Educated patients on insurance coverage and procedures
- Performed basic labs such as blood draws, EKG, Urine tests, and vaccinations for 20 plus patients per shift and assisted in minor surgeries as needed
Registered Behavior Technician
ABS Kids
05.2020 - 12.2021
- Managed a caseload of 3-5 children with Autism Spectrum Disorder and ADHD
- Observed, monitored, and recorded behaviors via behavior-consequence data collection, graphs, and anecdotal notes
- Taught 15 clients how to complete basic chores and personal hygiene tasks independently
- Facilitate social groups of 10-15 students
- Collecting data for each student and collaborating with my team to ensure proper execution of IEPs
- Provided emotional support to children and their families
- Assisted in developing and implementing individualized treatment plans
- Assisted in creating and maintaining a positive learning environment
Education
Bachelor’s Degree - Integrative Health
Arizona State University Online
05.2026
Skills
- Customer service
- Friendly and outgoing
- Patient care and confidentiality
- Medical terminology knowledge
- Problem-solving
Timeline
Medical Administrative Assistant
Perlman Clinic
01.2023 - 04.2023
Medical Assistant
Exhort Health
01.2022 - 07.2022
Registered Behavior Technician
ABS Kids
05.2020 - 12.2021
Waitress and Barista
Mama Kats Restaurant and Pie Shop
12.2012 - Current
Bachelor’s Degree - Integrative Health
Arizona State University Online
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