Madalynn Steigerwald
Simple Kup
Lake Mills,WI
1
Language
1
Certification
3
years of professional experience
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into a new field where these transferable skills can be effectively utilized.
Work History
Barista
2 Years 5 Months- Prepared and served high-quality coffee beverages to enhance customer satisfaction.
- Managed daily inventory to ensure product availability and freshness.
- Developed relationships with regular customers to foster loyalty and repeat business.
- Assisted in creating seasonal beverage menus based on customer preferences and trends.
- Resolved customer complaints promptly, ensuring a positive experience for patrons.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Provided exceptional customer service, resolving any complaints promptly and maintaining a positive reputation.
Dishwasher
5 Months- Operated dishwashing equipment to ensure cleanliness and sanitation of kitchenware.
- Maintained organized workstations to enhance operational efficiency during peak hours.
- Collaborated with kitchen staff to streamline dish retrieval processes.
- Implemented time-saving practices that reduced dishwashing turnaround times during busy shifts.
- Enforced health and safety standards to maintain compliance with local regulations.
- Provided support in maintaining overall kitchen cleanliness, contributing to a positive dining experience.
- Followed supervisor instructions to complete tasks on time.
Education
High School Diploma
- Completed AP course in European History
- Completed AP course in Psychology
- Relevant Coursework: Computer & Microsoft Essentials
- Research Project: Real Estate Marketing
Skills
Cash handling & POS systems
Safe food handling practices
Menu memorization
Quality control
Attention to detail
Cleanliness
Customer service
Problem solving
Teamwork
Communication
Active listener
Friendly
Opening and closing duties
Certification
- Microsoft Office Certification
Languages
French
Limited Working
Timeline
Barista
Simple Kup
03.2024 - 08.2026Read More
Dishwasher
Crawfish Junction
08.2023 - 01.2024Read More
Lake Mills High School
High School Diploma
Read More