Maddalena Tumminaro
Punta Gorda,FL
Summary
Adaptable professional with experience in education and patient scheduling. Skilled in classroom support, appointment coordination, records handling, and confidential communication. Brings strong organization, attention to detail, and a service-focused approach to daily tasks.
Overview
25
25
years of professional experience
Work History
Instructional Assistant
Lee County School District
Fort Myers, Florida
2024.07 - Current
- Delivered instruction individually or in small groups with support from the instructor.
- Worked one-on-one with special needs students to help navigate school challenges.
- Supported students with their learning tasks and academic challenges with assignments, guided practice, and individual learning needs.
- Assisted teachers in providing accommodations for students who need additional support.
- Monitored student behavior, reinforced expectations, and maintained orderly learning spaces
- Supervised students during lunch, recess, and hallway transitions across district campuses.
- Provided one-on-one support for special education students and accommodations.
- Communicated with teachers and staff to support lesson plans and student progress.
- Provided classroom support throughout planned instruction and individual lessons.
Customer Service Representative
Golisano Children's Hospital
Port Charlotte, Florida
2021.09 - 2024.07
- Responded to customer inquiries, delivering accurate information on products and services.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected payments from clients to ensure timely transaction processing.
- Verified insurance details and collected required registration documents.
- Maintained confidential patient information following hospital privacy standards.
- Processed patient correspondence by reviewing and responding to inquiries in a timely manner.
- Updated patient registrations in hospital database to ensure accurate information.
- Reviewed financial details and verified information for credit placement on accounts.
- Scheduled appointments and updated patient information in hospital records.
- Entered all referrals in database to ensure accurate patient management.
- Processed work queue by prioritizing tasks to ensure timely completion.
Paraprofessional
Pleasant Valley School District
Brodheadsville, Pennsylvania
2013.09 - 2021.08
- Provided one-on-one support during reading and math activities
- Supported students during academic instruction and assignments to enhance their understanding and engagement.
- Adapted assignments for diverse student learning needs
- Offered students personalized educational, behavioral, and emotional support.
- Assisted with implementation of the student's individualized IEP according to teacher and administrator guidance.
- Supervised small groups of students during instruction time.
- Monitored student behavior and reinforced classroom expectations
- Used positive reinforcement strategies to support student behavior improvement. to redirect negative behaviors.
- Assisted teachers with lesson preparation and instructional materials
- Customized small group and individual activities to meet diverse learning needs.
- Administered assessments to determine a student's academic performance levels.
Office Assistant
Staten Island Hospital
Staten Island, New York
2001.05 - 2013.09
- Registered patients and verified demographic and insurance information.
- Scheduled appointments and updated office calendars for clinical staff.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Assisted nurses and administrative staff with daily front desk tasks.
- Prepared correspondence, forms, and patient packets for hospital use.
- Filed medical records and maintained confidential office documentation.
- Entered data into electronic records and office systems accurately.
- Performed data entry tasks into various computer systems accurately and efficiently.
Education
Bachelor of Arts - Education
E. Stroudsburg University
East Stroudsburg, PA2021-12
Associate of Science - Medical Assistant
Penns Foster
Scranton, PA2026-10
Skills
- Classroom support
- Lesson preparation
- Individualized instruction
- Student supervision
- Patient scheduling
- Patient intake
- Electronic health records
- Friendly and outgoing
- Empathy and patience
- Clerical support
- Calm and patient demeanor
- Medical records
Timeline
Instructional Assistant
Lee County School District
2024.07 - Current
Customer Service Representative
Golisano Children's Hospital
2021.09 - 2024.07
Paraprofessional
Pleasant Valley School District
2013.09 - 2021.08
Office Assistant
Staten Island Hospital
2001.05 - 2013.09
Bachelor of Arts - Education
E. Stroudsburg University
Associate of Science - Medical Assistant
Penns Foster