MADDALYN CARPENTER-BOYD
Toledo,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and increase client/customer satisfaction.
Overview
5
5
years of professional experience
Work History
Care Coordinator
Beyond Healthcare
06.2021 - Current
- Protect health information according to HIPAA policies and procedures
- Engage clients through conversation and companionship, promoting independence and social requirements
- Develop and taught strategies to promote client wellness and independence
- Conduct team meetings with staff on frequent basis to discuss caseloads and goals
- Collaborate with team to coordinate member care and develop treatment plans.
Recovery Care Specialist
The Toledo Center for Eating Disorders
03.2020 - 06.2021
- Observed and documented the behaviors and conditions of the patients under care
- Used therapeutic communication skills to avoid power struggles, remain calm and effectively handle crisis situations
- Conducted walking rounds every 15 minutes to complete eyes-on checks of patients throughout the night
- Carried out high-quality direct care work with little oversight
- Monitored patients to quickly identify issues with their physical or emotional wellbeing.
Barista, Starbucks
11.2018 - 05.2020
- Protected customers by regularly cleaning and sanitizing work areas and equipment
- Prepared more than 100 drinks per shift with high accuracy and consistently strong customer satisfaction
- Protected store assets and facilities by ensuring compliance with company policies and procedures
- Received and accurately processed customer payments.
Education
Master of Arts (M.A) - Clinical Mental Health Counseling Candidate
BOWLING GREEN STATE UNIVERSITY
Bowling Green, OH08.2024
Bachelor of Arts (B.A) - Psychology, Counseling, Women and Gender Studies
UNIVERSITY OF TOLEDO
Toledo, OH05.2021
Skills
- QMHS
- Patient Rapport
- Exceptional Customer Service
- Sales Training
- Guest Satisfaction
- Coordinating with Supervisors
- Teamwork and Collaboration
- Positive Customer Engagement
- Flexible Hours
- Strong Communication and Interpersonal Skills
Timeline
Care Coordinator
Beyond Healthcare
06.2021 - Current
Recovery Care Specialist
The Toledo Center for Eating Disorders
03.2020 - 06.2021
Barista, Starbucks
11.2018 - 05.2020
Master of Arts (M.A) - Clinical Mental Health Counseling Candidate
BOWLING GREEN STATE UNIVERSITY
Bachelor of Arts (B.A) - Psychology, Counseling, Women and Gender Studies
UNIVERSITY OF TOLEDO
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