Maddelin Scott
Spring,TX
Summary
Professional business operations expert prepared for leadership role. Demonstrates strong focus on team collaboration and achieving results. Skilled in financial management, process optimization, and customer relations. Reliable and adaptable, consistently meeting and exceeding organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Marketing Associate
Power Home Remodeling
10.2025 - 12.2025
- Developed and executed targeted marketing campaigns to enhance brand visibility and customer engagement.
- Analyzed market trends and consumer behavior to inform strategic decision-making processes.
- Boosted brand visibility by developing and executing targeted marketing campaigns.
- Showcased market successes with compelling presentations for clients.
Field Underwriter
PHP Group
12.2023 - 09.2025
- Maintain client relationships to provide superior customer service and peace of mind
- Analyze financial data relating to a policy request to ensure approval
- Implementation of underwriting policies and procedures while assisting with technical questions and issues
- Remote
Lead Business Office Associate
Carmax
07.2021 - 11.2023
- Accurate completion of vehicle titling and DMV paperwork using various online systems
- Effective technical communication and resolution skills via email and phone
- Overall highest customer satisfaction rates collected by surveys
Head Host/Server
Bad Daddy's Burger Bar
08.2020 - 06.2021
- Greeted and provided a memorable experience to all guest
- Accommodated all guest needs in a timely and effective manner
- Oversaw restaurant cleanliness for customers and associate alike
Courtesy Clerk
Safeway
03.2020 - 08.2020
- Restocked shelves and organized merchandise displays to maintain store aesthetics and accessibility.
- Implemented best practices for safety and sanitation protocols in compliance with company guidelines and COVID-19.
- Assisted customers with inquiries and product locations, enhancing overall shopping experience.
- Operated cash register accurately, processing transactions efficiently and ensuring customer satisfaction.
Head Host/Servers Assistant
Il Fornaio
11.2018 - 03.2020
- Executed professional communication in a high end environment providing exceptional customer service and resolution
- Organized nightly seating rotations using Open Table and Microsoft platforms accommodating to all guest requests
- Led the host team, training all new associates, keeping up with customer needs
Education
High School Diploma -
Heritage High School
Littleton05.2021
Skills
- Time management
- Workload prioritization
- Project scheduling
- Office administration
- Sales acumen
- Exceptional communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 12 staff members.
Certification
- Licensed Health and Life Insurance Agent
Languages
English
Native or Bilingual
Timeline
Marketing Associate
Power Home Remodeling
10.2025 - 12.2025
Field Underwriter
PHP Group
12.2023 - 09.2025
Lead Business Office Associate
Carmax
07.2021 - 11.2023
Head Host/Server
Bad Daddy's Burger Bar
08.2020 - 06.2021
Courtesy Clerk
Safeway
03.2020 - 08.2020
Head Host/Servers Assistant
Il Fornaio
11.2018 - 03.2020
High School Diploma -
Heritage High School
Awards
CarMax President's Club Member - #1 in accuracy of completed tasks, titles, and state issued documents in the nation. Completed all bonded title action. 100% surveyed customer satisfaction rate., CarMax June Quarterly Business Office Store Champion 2023