Maddi Smith
Harker Heights,TX
Summary
I excelled in my education, graduating with more credits than required, by taking various AP classes & challenging myself. I managed school & working, mastering work-life balance. Picking up many skills via serving for 5 years, which taught me how to properly handle customers & engage with them to provide the best, accommodated service. I then took these skills over to being a project supervisor, where I excelled in upmost customer satisfaction & management.
Overview
5
5
years of professional experience
Work History
Project Supervisor
JJ&M Services LLC
Harker Heights, TX
06.2025 - Current
- Handled customer service with homeowners as well as commercial entities, also scheduling appointments & providing them with the necessary information; regarding the set specific project.
- Handled invoicing for jobs in pre-& post-production.
- Generated workflow for the company, bringing in more customers.
- Handled closing deals for repairs, replacements, & new projects.
- Provided customer satisfaction via various compromises to provide the best service & keep re-occurring business with many referrals generated.
Server
Hooters Inc.
San Marcos, CA
04.2023 - 06.2025
- Managed large table party’s for special events
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Provided a well lit, atmosphere for the customers & greeted; as well as accommodated their needs.
- Took initiative without hesitation when needed during rushes to assist where needed.
- Displayed my ability to multi-task by managing multiple tables without compromising service quality.
- Worked with POS system to place orders, manage bills.
Server
Hwy 55
Richlands, NC
04.2020 - 04.2023
- Provided great customer service by promptly taking and delivering orders.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted fellow co-workers with tasks when necessary, without hesitation.
Education
High School Diploma -
Richlands High School
Richlands, NCSkills
- Attention to detail
- Punctuality
- Ability to operate in a fast pace & dynamic environment
- Self-Initiative
Volunteering
-City of Round Rock Blood Drive; Round Rock, Tx
-Community Trash Clean-Up; Austin, Tx
Timeline
Project Supervisor
JJ&M Services LLC
06.2025 - Current
Server
Hooters Inc.
04.2023 - 06.2025
Server
Hwy 55
04.2020 - 04.2023
High School Diploma -
Richlands High School