Maddie Andrews
CHARLESTON,SC
Summary
Skilled in high-volume environments and exceptional customer service, I leveraged leadership and multitasking to enhance guest experiences at INDACO, driving repeat business. Trained staff in effective upselling and issue resolution, significantly contributing to profit maximization and operational efficiency. Expert in time management and communication, I consistently met and exceeded employer expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
INDACO
Charleston, SC
03.2024 - Current
- Provided guests with a positive, enjoyable, and memorable experience in a tourist heavy city.
- Demonstrated ability to calmly handle a high stress environment with customer satisfaction and professionally resolved any customers that were less than elated with their dining experience.
- Developed rapport with guests to generate repeat business by providing exceptional customer service.
- Operate cash transactions and Point of Sale (POS) system without flaw to ensure guests are charged correctly and receive correct change with cash transaction.
- Handle end-of-night closing reports for cash and credit card sales and employee tips.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Key Holder Floor Supervisor
FREE PEOPLE
Charleston, SC
09.2022 - Current
- Partnered with store leadership to understand and improve management process and profit maximization
- Supervised bank deposits and security procedures to support store opening, closing, and transactions
- Oversaw 15 retail employees to ensure each customer was prioritized and felt welcomed
- Maintained weekly reports of sales, losses, and coached staff on soft upselling to maximize profits
- Demonstrated leadership skill as Opening and/or Closing Manager handling guest experiences and staff
Lead Server and Bartender
SOUL GASTROLOUNGE
Charlotte, NC
12.2019 - 08.2022
- Prioritized daily operational needs, including table-side service and bar guests' food orders, server drink tickets, and maintaining the cleanliness of a high-volume, well established cocktail bar
- Managed opening and closing duties to facilitate smooth, clean, and efficient restaurant operations throughout the shift
- Responsible for training all new bartenders, servers, and hostesses on cocktail and food menus and recipes, daily operations, and Soulgastro's guest experience standards
- Maintained extensive knowledge of all menu items, ingredients, and preparation; even as the menu changed every quarter
Education
High School -
South Mecklenburg High School
Skills
- High volume production in fast paced environments
- Time Management
- Multi-tasking
- Communication
- Customer Service
- Leadership
- Training
- Effective customer upselling
- Resolving customer issues with win-win solutions
Certification
- TIPS Alcohol service certified - North Carolina & South Carolina
- BarSmarts Certified - South Carolina
Timeline
Bartender
INDACO
03.2024 - Current
Key Holder Floor Supervisor
FREE PEOPLE
09.2022 - Current
Lead Server and Bartender
SOUL GASTROLOUNGE
12.2019 - 08.2022
High School -
South Mecklenburg High School