Maddie Boicelli
Austin
Summary
Versatile individual with a background in hospitality and customer service. Known for strong organizational skills and effective communication, ready to leverage expertise in creating positive customer interactions and supporting team dynamics.
Overview
4
4
years of professional experience
Work History
Barista, Host, & Server
The Well Westlake
Austin
05.2024 - Current
- Maintained cleanliness and organization of the coffee shop environment.
- Assisted customers with menu selections and special requests.
- Collaborated with team members to ensure smooth service flow.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Front Desk & Concessions
Lakeway Swim Center
Lakeway
04.2023 - 09.2023
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Camp Counselor
Austin Elite Gymnastics
Austin
05.2022 - 12.2022
- Supervised daily activities for children in gymnastics camp.
- Ensured a safe environment by monitoring equipment and participant behavior.
- Facilitated engaging gymnastics lessons and skill-building exercises.
Education
DePaul University
Chicago, IL05-2030
High School Diploma -
Lake Travis High School
Lakeway, TX05-2026
Skills
- Customer service
- Effective communication
- Team collaboration
- Conflict resolution
- Time management
- Organizational skills
Timeline
Barista, Host, & Server
The Well Westlake
05.2024 - Current
Front Desk & Concessions
Lakeway Swim Center
04.2023 - 09.2023
Camp Counselor
Austin Elite Gymnastics
05.2022 - 12.2022
DePaul University
High School Diploma -
Lake Travis High School