Maddie Cole
Greenfield,IN
Summary
Dedicated customer service professional recognized for exceptional conflict resolution skills and ability to thrive in high-pressure environments. Successfully enhanced customer satisfaction at Cracker Barrel, driving repeat business through outstanding service and proficient use of POS systems. Demonstrates rapid learning abilities and effective teamwork to consistently achieve positive results.
Overview
8
8
years of professional experience
Work History
To-Go Server
Cracker Barrel
06.2022 - Current
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Memorized and recited sales scripts or statements prepared by employer.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
Server
Cracker Barrel
07.2020 - Current
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new employees on restaurant procedures and plating techniques.
Service and Food Champion
Taco Bell
04.2017 - 08.2019
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Operated cash register and received payment from customers in cash or credit form.
- Recorded customer orders and communicated clearly to confirm each order.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Education
Bachelor of Arts - Video Game Design - Specialization in Game Art
Indiana University - Purdue University Indianapolis
Indianapolis, IN05-2026
High School Diploma -
Eastern Hancock High School
Charlottesville, IN05.2019
Skills
- Positive and Professional
- Customer service excellence
- Quick learner
- Open-Minded Approach
- Proficient in High-Pressure Multitasking
- Conflict Resolution
- Proficient with POS systems
Affiliations
- Host of a monthly Board Game Club
- 3D modeling and concept art
- Curating a portfolio and building a website
- Member of The Sleuth Society Book Club
Timeline
To-Go Server
Cracker Barrel
06.2022 - Current
Server
Cracker Barrel
07.2020 - Current
Service and Food Champion
Taco Bell
04.2017 - 08.2019
Bachelor of Arts - Video Game Design - Specialization in Game Art
Indiana University - Purdue University Indianapolis
High School Diploma -
Eastern Hancock High School
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