Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maddie Eroh

Pottsville

Summary

Dynamic tour guide at Yuengling Brewing Company, adept at captivating audiences with engaging narratives and exceptional communication skills. Leveraged public speaking and customer engagement to enhance visitor experiences, while efficiently managing group tours and inquiries. Recognized for fostering a welcoming atmosphere and ensuring seamless operations.

Offering strong interpersonal skills and passion for cultural education, eager to learn and develop in dynamic environment. Conducts tours with focus on delivering engaging and informative experiences, and developing necessary guiding techniques. Ready to use and develop communication and organizational skills in any role.

Overview

2
2
years of professional experience

Work History

Tour Guide

Yuengling Brewing Company
Pottsville, PA
03.2024 - Current
  • Guided brewery tours, providing engaging narratives on brewing processes and company history.
  • Educated visitors on beer styles, ingredients, and brewing techniques to enhance guest experience.
  • Managed visitor inquiries, delivering prompt and informative responses to enhance customer satisfaction.
  • Assisted in coordinating group tours, ensuring seamless operations and adherence to scheduled timelines.

Education

No Degree - Physical Therapy

Lebanon Valley College
Annville, PA
05-2028

High School Diploma -

Pottsville Area High School
Pottsville, PA
06-2024

Skills

  • Public speaking
  • Presentation skills
  • Exceptional communication
  • Humor and wit
  • Customer engagement
  • Cash handling
  • Social media
  • Licensed driver in PA

Timeline

Tour Guide

Yuengling Brewing Company
03.2024 - Current

No Degree - Physical Therapy

Lebanon Valley College

High School Diploma -

Pottsville Area High School
Maddie Eroh