Maddison Haines
Kirksville,MO
Summary
Dependable associate effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
5
5
years of professional experience
Work History
Phlembotmist
Northeast Regional Medical Center
07.2023 - Current
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Reviewed patient records for accuracy and completeness.
- Answered phones to assist with any questions from physicians, nurses, and patients.
- Filed and organized paperwork for admissions to use.
- Addressed questions and concerns to educate patients on collection process and procedures.
Manager in Training
Hibbetts Sports
08.2022 - 12.2022
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Server
Wings Etc.
04.2021 - 05.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Customer Service Representative
North Central Missouri Electric Company
05.2018 - 08.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
Education
Bachelor of Arts - Human Resources Management
Southeast Missouri State University
Cape Girardeau, MO05.2025
Associate of Arts - Business
Moberly Area Community College
Moberly, MO07.2023
Skills
- Time Management
- Quality Control
- Verbal and Written Communication
- Team Leadership
- Ability to manage multiple projects at once
- Strategic Planning
- Microsoft Office
Timeline
Phlembotmist
Northeast Regional Medical Center
07.2023 - Current
Manager in Training
Hibbetts Sports
08.2022 - 12.2022
Server
Wings Etc.
04.2021 - 05.2022
Customer Service Representative
North Central Missouri Electric Company
05.2018 - 08.2018
Bachelor of Arts - Human Resources Management
Southeast Missouri State University
Associate of Arts - Business
Moberly Area Community College
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