Maddison Haines
Kirksville,MO
Summary
Dependable associate effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
5
5
years of professional experience
Work History
Phlembotmist
Northeast Regional Medical Center
2023.07 - Current
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Reviewed patient records for accuracy and completeness.
- Answered phones to assist with any questions from physicians, nurses, and patients.
- Filed and organized paperwork for admissions to use.
- Addressed questions and concerns to educate patients on collection process and procedures.
Manager in Training
Hibbetts Sports
2022.08 - 2022.12
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Server
Wings Etc.
2021.04 - 2022.05
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Customer Service Representative
North Central Missouri Electric Company
2018.05 - 2018.08
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
Education
Bachelor of Arts - Human Resources Management
Southeast Missouri State University
Cape Girardeau, MO05.2025
Associate of Arts - Business
Moberly Area Community College
Moberly, MO07.2023
Skills
- Time Management
- Quality Control
- Verbal and Written Communication
- Team Leadership
- Ability to manage multiple projects at once
- Strategic Planning
- Microsoft Office
Timeline
Phlembotmist
Northeast Regional Medical Center
2023.07 - Current
Manager in Training
Hibbetts Sports
2022.08 - 2022.12
Server
Wings Etc.
2021.04 - 2022.05
Customer Service Representative
North Central Missouri Electric Company
2018.05 - 2018.08
Bachelor of Arts - Human Resources Management
Southeast Missouri State University
Associate of Arts - Business
Moberly Area Community College
Similar Profiles
Amy MarktAmy Markt
Nursing Manager at Northeast Regional Medical CenterNursing Manager at Northeast Regional Medical Center
JessicaAnn TuiaJessicaAnn Tuia
Physician, Internal Medicine at Hannibal Regional Medical GroupPhysician, Internal Medicine at Hannibal Regional Medical Group
Desiree JonesDesiree Jones
Certified Nursing Assistant at Meadowview Nursing CenterCertified Nursing Assistant at Meadowview Nursing Center